Lead Seamstress

David's Bridal • Pineville, NC

20d • $17 - $21 • Onsite

About The Position

The Lead Seamstress (described in the posting as Lead Alterations Specialist) completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. The role provides friendly, knowledgeable, technically skilled customer service and represents the company’s brand. It also supports sales through fit and customization consultations, leads garment alterations and finishing, maintains quality standards, and trains and educates the alterations team.

Requirements

• High school diploma or degree.
• Prior sewing experience required, preferably in a bridal and/or special occasion production environment.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system and ability to use one.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment is preferred.

Responsibilities

• Welcome customers in person and by phone, communicate clearly, answer questions, provide product and service information, solve problems, and resolve conflicts.
• Make clientele calls to maximize appointments and build customer loyalty and service.
• Serve as Floor Manager during peak sales times, offering fit and alterations consultations.
• Help stylists close sales by consulting with customers about gown fit and customization; explain the value of alterations and promote alteration services and personalization options.
• Lead and oversee fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Maintain quality-control guidelines and inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
• Train Alterations Specialists in fitting and sewing techniques and ensure ongoing product education for alterations team members.
• Communicate daily sales goal achievement to the Store Manager.
• Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
• Maintain personal dress-code standards.

Benefits

• Comprehensive benefits package.
• Competitive pay.
• Generous Dream Maker Discount after the first pay period.
• Referral Incentive Program.
• Dayforce Wallet early-pay access.
• Health, dental, and vision insurance.
• 401(k) program.
• Paid vacation, wellness days, and holidays, including the employee’s birthday off.
• Pet benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED