Lead Seamstress

Davids Bridal•Pineville, NC

19d

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. The role provides friendly, knowledgeable, and technically skilled customer service, represents the David’s Bridal brand, and works as a member of the store team. The Lead Alterations Specialist oversees alterations work, supports customers and stylists with fit and customization consultations, and helps deliver a five-star customer experience.

Requirements

High school diploma or degree.
Prior sewing experience required.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and the ability to use one.
Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm; communicate clearly, respond to questions, provide product and service information, solve problems, and resolve conflicts.
Make clientele calls to maximize appointments and build customer loyalty.
Act as Floor Manager during peak sales times, offering fit and alterations consultations.
Assist stylists in closing sales by advising customers on gown fit and customization.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Maintain quality-control guidelines and inspect altered, steamed, and pressed garments to ensure they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques and ensure ongoing product education for the alterations team.
Communicate daily sales goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a five-star customer experience.
Maintain dress-code standards.