Lead Sales & Service Representative

Naturescape • Appleton, WI

10d • Hybrid

About The Position

Naturescape is hiring a Lead Sales & Service Representative (LSSR) in Appleton, WI, to oversee the team of Sales & Service Representatives (SSR) serving the Appleton, Fond du Lac, and Sheboygan, WI branches. We are interested in establishing a long-term relationship with a dedicated and motivated individual with a strong work ethic. This is a chance to make a real impact in a supportive, appreciative setting. Your efforts, ideas, and dedication will help drive the continued growth of a family-owned company, proudly operating for over 40 years!

Requirements

• Strong desire to support both customers and Sales & Service Representatives (SSRs).
• Motivated and eager to learn.
• Able to effectively manage multiple priorities in a fast-paced environment.
• Strong time-management, organization, and communication skills-both written and verbal.
• Ability to approach challenges with a solutions-focused mindset.
• Leads by example, sets a positive standard for others, and is committed to helping the team succeed.

Nice To Haves

• Previous management or supervisory experience is preferred.

Responsibilities

• Lead and develop a team of SSRs.
• Work alongside Sales & Service Representatives, helping them build their skills, confidence, and careers while creating a team focused on taking great care of customers.
• Use productivity and sales reporting, as well as call monitoring, to recognize opportunities, provide meaningful coaching, and help each SSR continue to grow.
• Answer inbound calls and help evaluate concerns.
• Work with the management team to come up with creative solutions and turn customer challenges into opportunities to build loyalty.
• Participate in hiring interviews and help select candidates who are a strong fit for the position, the team, and Naturescape.
• Encourage excellence, celebrate successes, and help SSRs stay focused on providing outstanding service while achieving their sales goals.
• Contribute to the success of assigned branches through leadership and team development.
• Report directly to the Head Administrative Manager and receive support and guidance from a tenured Naturescape employee.

Benefits

• Health, dental, vision, and supplemental insurance
• HRA and HSA
• Up to 3 weeks of PTO and holidays in the first year of employment
• Employee discounts
• Lawn service discounts for employees
• Paid training
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed