Lead Sales (Key Holder), Part Time Flex, Natick - Pottery Barn Kids and Teen

Williams-Sonoma • Natick, MA

8d • Onsite

About The Position

The Lead Sales (Key Holder) inspires customers to express themselves in their homes, brings the brand to life by helping customers discover products that suit the way they entertain, and drives sales by building customer connections. The role supports the management team, supervises store operations and associates during manage-on-duty shifts, and models sales generation and customer service. This is a part-time flex position at Pottery Barn Kids and Teen in Natick.

Requirements

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Must be mobile on the sales floor for extended periods.
• Must be able to lift and mobilize items up to 75 lbs. using appropriate equipment and safety techniques.
• Must be available for at least two regularly scheduled weekend shifts on separate days (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday). Greater availability may be required to be scheduled for 20 or more hours weekly.

Nice To Haves

• 1–3 years of retail sales experience; shift supervision experience preferred.
• 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.

Responsibilities

• Create engaging customer experiences by sharing expertise on enhancing the home.
• Support the management team with opening and closing routines, register functions, and back-office procedures.
• Supervise store operations to help meet financial goals and ensure associates provide World-Class service.
• Ensure visual, replenishment, cleanliness, safety, and back-of-house standards during manage-on-duty shifts.
• Perform the Selling Captain role as a role model for sales associates in sales generation and customer service, prioritizing the customer experience.
• Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Benefits

• Competitive compensation of $19.00–$21.00 per hour.
• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed