Ace Lead Sales Associate
About The Position
The Lead Sales Associate upholds the Core Values set by the management team and is primarily responsible for providing outstanding customer service. The role engages customers, determines their needs, and projects requirements, while supporting Sales Associates and handling cash for their sales transactions. The Lead Sales Associate assists with daily cash-wrap operations, trains and directs cashiers, and provides leadership and motivation to associates without formal supervisory responsibilities. The position also supports store operations across assigned departments, including maintaining merchandise displays, processing sales and returns, handling special orders, assisting customers, and helping with truck unloading and stocking. The Lead Sales Associate follows company policies and safety procedures, communicates between management and associates, and performs other duties as assigned.
Requirements
- High school degree; some college is preferred.
- Prior experience managing associates and handling cash, preferably in a retail environment.
- Ability to lead training and coach team members on skills that positively affect sales.
- Ability to communicate professionally with customers and team members.
- Skill in providing prompt, friendly, and attentive customer service.
- Strong organizational skills and attention to detail.
- Willingness to learn all areas of the store and help train others.
- Ability to maintain composure while supervising multiple tasks and handling customer complaints.
- Proven track record as a team player.
- Regular and prompt attendance.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Some college.
- Knowledge and experience in various store departments.
- Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Ensure each customer receives outstanding service that follows the S.A.L.E.S. process and mystery-shop standards.
- Greet and assist customers, determine their needs, provide advice or information, and handle complaints unless manager involvement is required.
- Operate the register accurately and promptly; issue receipts, refunds, credits, and change; solicit customers to open an Ace Rewards card; and follow cash-control procedures.
- Troubleshoot point-of-sale problems and assist with cash-wrap operations, including draw counts, cash pulls, change orders, and deposits.
- Train and direct front-end cashiers, set customer-service standards, review their work, help with cashier schedules, conduct cashier meetings, and support new-associate development.
- Communicate policy violations, staffing needs, and other personnel matters to management; assist with cashier interviews and relay information between associates and management.
- Ensure front-end associates follow company policies and procedures, including safety procedures, and communicate issues to management.
- Keep front-end merchandise displays clean, organized, and stocked; return merchandise to the correct sales-floor locations and label damaged or defective merchandise appropriately.
- Answer incoming calls according to company guidelines and make PA announcements when necessary.
- Maintain awareness of promotions and advertisements; remove promotional bin tags and price tags as required after sales events and flyers.
- Order and maintain training supplies, associate uniforms, and related supplies.
- Operate a forklift safely as needed to stock and store products.
- Watch for shoplifting and act according to company policy to discourage it.
- Follow company policies and procedures and complete assigned operational priorities with urgency and attention to detail.
- Work cooperatively with the retail team, participate in huddles and store communications and initiatives, and share improvement ideas with management.
- Restock displays as needed, monitor end caps and side wings, and assist with unloading incoming trucks and putting away merchandise as arranged by management.
- Handle special orders for non-stock items and check with a floor manager, assistant manager, or store manager before telling a customer an item or request cannot be accommodated.
- Wear a radio and headset to communicate effectively with associates and management.
- Assist customers with large or heavy items and offer them a red basket.
- Prioritize department work, provide motivation and leadership, and remain patient and helpful with associates and customers under pressure.
- Perform other tasks assigned by store management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
