Ace Lead Sales Associate
About The Position
The Lead Sales Associate upholds the Core Values established by the management team, with the primary responsibility of amazing every customer every time. The role engages customers, determines their needs, and projects requirements. It also supports sales associates, handles money for their sales transactions, assists with daily cash-wrap operations such as drawer counts, and helps train new associates. The Lead Sales Associate leads cashier activities at the front end without formal supervisory responsibility, supports scheduling and training, and helps maintain customer service, cash-control, safety, merchandising, and store-operational standards. The position may serve customers throughout the store, assist with merchandise and incoming trucks, and operate a forklift as needed.
Requirements
- High school degree.
- Prior experience managing associates and handling cash, preferably in a retail environment.
- Ability to lead training and coach team members on skills that positively impact sales.
- Ability to communicate professionally with customers and team members.
- Skill in providing prompt, friendly, attentive customer service.
- Strong organizational skills and attention to detail.
- Willingness to learn all areas of the store and help train others.
- Ability to maintain composure while supervising multiple tasks and handling customer complaints.
- Proven record of being a team player.
- Regular and prompt attendance.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Some college.
- Knowledge and experience in various store departments.
- Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Ensure customers receive outstanding service in accordance with the S.A.L.E.S. process and mystery-shop standards; greet and acknowledge customers, answer questions, and address complaints unless manager involvement is needed.
- Process register transactions accurately and promptly, including receipts, refunds, credits, change, and Ace Rewards card solicitations, while following cash-control procedures.
- Troubleshoot point-of-sale problems and assist with cash-wrap operations, including cash pulls, change orders, deposits, and drawer counts.
- Train, direct, coach, and review cashier work; set front-end customer-service standards; assist with cashier scheduling, meetings, and associate development.
- Ensure front-end associates follow company policies, procedures, and safety requirements; communicate issues and policy violations to management.
- Communicate information between management and associates, provide leadership and motivation, and assist management with cashier interviews and staffing recommendations.
- Maintain clean, organized, and well-stocked front-end displays; restock returned merchandise correctly and label damaged or defective merchandise appropriately.
- Answer incoming telephone calls according to company guidelines and make announcements over the PA system when needed.
- Maintain awareness of promotions and advertisements; remove promotional and price tags as required and restock displays, end caps, and side wings.
- Order and maintain training supplies, uniforms, and related supplies.
- Operate a forklift safely as needed to stock and store products.
- Watch for shoplifting and respond in accordance with company policy.
- Prioritize and complete assigned daily operational goals with urgency and attention to detail; perform other tasks assigned by management.
- Help unload incoming trucks and put away merchandise as arranged by management.
- Handle special orders for non-stock items and check with a floor manager or store manager before declining a customer request.
- Serve customers in assigned departments or storewide, provide product advice, greet customers promptly, assist with large or heavy items, and offer red shopping baskets.
- Participate in store communications and initiatives, including daily huddles, communication-board activities, and store contests; share improvement ideas and cooperate with the retail team.
- Wear a radio and headset to communicate effectively with associates and management.
- Remain patient and helpful under pressure and provide and accept constructive suggestions and instructions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
