Ace Lead Sales Associate

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Piney Flats, TN

19h

About The Position

The Lead Sales Associate upholds the Core Values established by the management team and is primarily responsible for “Amaze Every Customer Every Time.” The role engages customers, determines their needs, and projects requirements. It also supports Sales Associates, handles receipt and disbursement of money for sales transactions, assists with daily cash-wrap operations such as draw counts, and helps train new Sales Associates. The position provides customer service and cashiering support while coordinating front-end activities. It trains and directs cashiers, supports scheduling and communication, helps maintain merchandise and displays, and assists with store operations as assigned. The Lead Sales Associate works with store management and associates to meet daily goals, maintain company policies and safety procedures, and provide a positive customer experience.

Requirements

High school degree.
Prior experience managing associates and handling cash, preferably in a retail environment.
Ability to take a leadership role in training and coaching team members to positively impact sales.
Ability to communicate professionally with customers and team members.
Skill in providing prompt, friendly, and attentive customer service.
Strong organizational skills and attention to detail.
Willingness to learn all areas of the store and help train others.
Ability to maintain composure while supervising multiple tasks and handling customer complaints.
Proven track record as a team player.
Regular and prompt attendance.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Some college education.
Knowledge and experience in various departments.
Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
Bilingual Spanish verbal and written communication skills.

Responsibilities

Ensure each customer receives outstanding service that follows the S.A.L.E.S. process and mystery shop standards.
Greet and assist customers, determine their needs, offer a red basket, and assist with large or heavy items as needed.
Troubleshoot point-of-sale problems and conduct register transactions accurately and promptly in accordance with cash-control procedures and customer-service guidelines.
Train and direct front-end cashiers, establish customer-service standards, review cashier work, and help develop new associates.
Ensure front-end associates follow company policies, procedures, and safety requirements; communicate issues and policy violations to management.
Perform cash pulls, make change orders and deposits, and handle receipts, refunds, credits, and change due to customers in accordance with established policies.
Assist with cashier work schedules, advise management of staffing increases or reductions needed, conduct cashier meetings, and assist management with interviewing new cashiers.
Relay communications between management and associates and actively participate in store communications and initiatives, including daily huddles and the Communication Board.
Maintain clean, organized, and well-stocked front-end displays; restock merchandise, return items to their correct locations, and ensure damaged or defective merchandise is labeled properly.
Maintain awareness of promotions and advertisements, remove promotional bin tags and price tags as required, and watch end caps and side wings.
Answer incoming telephone calls according to company guidelines and make announcements over the PA system when necessary.
Handle customer complaints unless they require a manager, and handle special orders for non-stock items by consulting a floor manager or store manager before declining a request.
Order and maintain training supplies, associate uniforms, and related supplies.
Operate a forklift safely as needed for stocking and storing product.
Watch for shoplifting and act in accordance with company policy to discourage it.
Help unload incoming trucks and put away merchandise as arranged by management.
Carry out daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
Prioritize work, provide motivation and leadership to associates in the assigned department, and remain patient and helpful under pressure.
Cooperate with the retail team, share improvement ideas with management, and provide and accept constructive suggestions and instructions.
Serve customers in assigned departments or storewide, provide advice or information, and greet or acknowledge customers within five feet.
Wear a radio and headset to communicate effectively with associates and management.
Perform other tasks assigned by store management.