Ace Lead Sales Associate

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Knoxville, IA

16h

About The Position

The Lead Sales Associate upholds the Core Values determined by the management team and is primarily responsible for “Amaze Every Customer Every Time.” The role engages customers, determines their needs, and projects requirements. It also supports the work of Sales Associates, handles receipt and disbursement of money for their sales transactions, assists with daily cash-wrap operations such as draw counts, and helps train new Sales Associates. The position provides customer service and cashiering support while helping coordinate front-end activities. The Lead Sales Associate trains and directs cashiers, assists with scheduling and meetings, communicates between associates and management, supports store operations, and helps maintain merchandise displays and stock. The role may also assist customers throughout the store, unload and put away merchandise, handle special orders, and operate a forklift as needed.

Requirements

High school degree or equivalent; some college is preferred.
Prior experience managing associates and handling cash, preferably in a retail environment.
Ability to lead training and coach team members on skills that positively impact sales.
Ability to communicate professionally with customers and team members.
Skill in providing prompt, friendly, and attentive customer service.
Strong organizational skills and attention to detail.
Willingness to learn all areas of the store and help train others.
Ability to maintain composure while supervising multiple tasks and handling customer complaints.
Proven ability to work as part of a team.
Regular and punctual attendance.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Some college education.
Knowledge and experience in various retail departments.
Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
Bilingual Spanish verbal and written communication skills.

Responsibilities

Ensure each customer receives outstanding service according to the S.A.L.E.S. process and mystery-shop standards; greet and assist customers, including using the Five Foot Rule and offering red baskets.
Troubleshoot point-of-sale problems and perform register transactions accurately and promptly in accordance with cash-control and customer-service procedures.
Train, direct, motivate, and coach cashiers and other associates; set customer-service standards, conduct cashier meetings, and support new-associate development.
Help prepare cashier work schedules and advise management about staffing increases or reductions, policy violations, and personnel issues; assist management with cashier interviews.
Ensure front-end associates follow company policies, procedures, and safety procedures, and communicate issues to management.
Perform cash pulls, make change orders and deposits, assist with cash-wrap operations such as draw counts, and issue receipts, refunds, credits, or change due to customers.
Solicit customers to open Ace Rewards cards and maintain awareness of promotions and advertisements.
Keep front-end merchandise displays clean, organized, and stocked; restock returned merchandise in the correct locations and ensure damaged or defective goods are labeled properly.
Answer incoming telephone calls according to company guidelines and make announcements over the PA system when necessary.
Assist customers with complaints unless the matter requires a manager; handle special orders for non-stock items and consult a floor manager or store manager before declining a customer request.
Watch for shoplifting and respond in accordance with company policy.
Order and maintain training supplies, associate uniforms, and related supplies.
Operate a forklift safely as needed for stocking and storing product; help unload incoming trucks and put away merchandise as arranged by management.
Execute daily operational goals and priorities assigned by store management, prioritize work, and maintain urgency while attending to detail.
Work cooperatively with the retail team, participate in huddles and store communications and initiatives, and share improvement ideas with management.
Remove promotional bin tags and price tags following sales events and flyers; restock displays and monitor end caps and side wings.
Serve customers in assigned departments or storewide, provide advice or information, and assist with large or heavy items as needed.
Wear a radio and headset to communicate effectively with associates and management.
Review and follow company policies and procedures, accept and provide constructive suggestions and instructions, and perform other tasks assigned by management.