Ace Lead Sales Associate

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Newport, TN

16h

About The Position

The Lead Sales Associate upholds the Core Values established by the management team and is primarily responsible for amazing every customer, every time. The role engages customers, determines their needs, and projects requirements while supporting Sales Associates and helping with store operations. Responsibilities include handling money for sales transactions, assisting with cash-wrap operations such as drawer counts, and training and directing cashiers and Sales Associates. The role provides customer service throughout the store, supports front-end operations, and helps carry out daily priorities set by store management.

Requirements

High school degree; some college preferred.
Prior experience managing associates and handling cash, preferably in a retail environment.
Ability to lead training and coach team members on skills that positively impact sales.
Ability to communicate professionally with customers and team members.
Skill in providing prompt, friendly, and attentive customer service.
Strong organizational skills and attention to detail.
Willingness to learn all areas of the store and help train others.
Ability to maintain composure while supervising multiple tasks and handling customer complaints.
Proven track record as a team player.
Regular and prompt attendance.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Some college education.
Knowledge and experience in various store departments.
Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
Bilingual Spanish verbal and written communication skills.

Responsibilities

Ensure customers receive outstanding service in accordance with the S.A.L.E.S. process and mystery-shop standards; greet and acknowledge customers, including using the Five Foot Rule.
Troubleshoot point-of-sale problems and perform register transactions accurately and promptly under established cash-control procedures.
Train and direct front-end cashiers, set customer-service standards, and review cashier work without formal supervisory responsibility.
Ensure front-end associates follow company policies, procedures, and safety practices; communicate issues and policy violations to management.
Perform cash pulls, make change orders and deposits, and assist with cash-wrap operations.
Assist with cashier work schedules, advise management of staffing increases or reductions, conduct cashier meetings, and help interview new cashiers.
Provide training and development, motivation, and leadership to associates; relay communications between management and associates.
Maintain clean, organized, and well-stocked front-end merchandise displays; restock returned merchandise in the correct locations and label damaged or defective merchandise properly.
Answer incoming calls according to company guidelines and make announcements over the PA system when necessary.
Maintain awareness of promotions and advertisements, remove promotional and price tags as required, and restock displays, end caps, and side wings.
Solicit customers to open Ace Rewards cards and issue receipts, refunds, credits, or change due.
Order and maintain training supplies, associate uniforms, and related supplies.
Assist customers with complaints unless a manager is required; handle customer interactions patiently and helpfully, including special orders for non-stock items and assistance with large or heavy items.
Watch for shoplifting and act in accordance with company policy to discourage it.
Review and follow company policies and procedures, prioritize work, and carry out operational goals assigned by store management with urgency and attention to detail.
Cooperate with the retail team, participate in daily huddles and store communication initiatives, and share improvement ideas with management.
Wear a radio and headset to communicate effectively with associates and management.
Operate a forklift safely as needed to stock and store product.
Help unload incoming trucks and put away merchandise as arranged by management.
Serve customers in assigned departments or storewide, provide advice or information, and offer customers a red basket.
Perform other tasks as assigned by store management.