Ace Lead Sales Associate

Curt's Ace Hardware (K-VA-T Food Stores Inc) • Gray, TN

19h • Onsite

About The Position

The Lead Sales Associate upholds the Core Values established by the management team and focuses on providing an outstanding customer experience. The role engages customers, identifies their needs, and helps meet their requirements while supporting Sales Associates and store operations. It includes handling cash transactions, supporting daily cash-wrap operations, and training and coaching associates. The Lead Sales Associate provides leadership without formal supervisory responsibility and helps coordinate cashier schedules and department priorities.

Requirements

• High school degree; some college preferred.
• Prior experience managing associates and handling cash, preferably in a retail environment.
• Ability to lead training and coach team members in skills that positively impact sales.
• Ability to communicate professionally with customers and team members.
• Skill in providing prompt, friendly, and attentive customer service.
• Strong organizational skills and attention to detail.
• Willingness to learn all areas of the store and help train others.
• Ability to maintain composure while supervising multiple tasks and handling customer complaints.
• Proven track record as a team player.
• Regular and prompt attendance.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Some college education.
• Knowledge of and experience in various store departments.
• Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
• Bilingual Spanish verbal and written communication skills.

Responsibilities

• Ensure each customer receives outstanding service according to the S.A.L.E.S. process and mystery-shop standards; greet and assist customers throughout the store.
• Troubleshoot point-of-sale problems and accurately process register transactions, including receipts, refunds, credits, change, and Ace Rewards card offers, in accordance with cash-control procedures.
• Train, coach, direct, and motivate cashiers and other associates; set customer-service standards, conduct cashier meetings, and assist with new-associate development.
• Help prepare cashier work schedules and advise management about staffing needs or policy violations; assist management with cashier interviews and relay communications between management and associates.
• Ensure front-end associates follow company policies, procedures, and safety practices, and communicate issues to management.
• Perform cash pulls, change orders, deposits, and other cash-wrap duties, such as draw counts, according to established policies.
• Keep front-end merchandise displays clean, organized, and stocked; restock returns in their correct locations and label damaged or defective merchandise appropriately.
• Answer telephone calls according to company guidelines and use the PA system when necessary.
• Maintain awareness of promotions and advertisements; remove promotional bin tags and price tags as required after sales events and flyers.
• Order and maintain training supplies, associate uniforms, and related supplies.
• Operate a forklift safely as needed for stocking and storing products.
• Handle customer complaints unless they require a manager; watch for shoplifting and respond in accordance with company policy.
• Follow and review company policies and procedures; provide and accept constructive suggestions and instructions; remain patient and helpful under pressure.
• Prioritize department work and carry out the daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
• Work cooperatively as part of the retail team, participate in daily huddles and store communications and initiatives, and share ideas for improvement with management.
• Help unload incoming trucks and put away merchandise as arranged by management; restock displays, end caps, and side wings as needed.
• Handle special orders for non-stock items and consult a floor manager, Assistant Manager, or Store Manager before declining a customer request.
• Serve customers in assigned departments or storewide, provide advice or information, greet or acknowledge customers within five feet, offer red baskets, and assist with large or heavy items as needed.
• Wear a radio and headset to communicate effectively with associates and management.
• Perform other tasks assigned by store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED