Ace Lead Sales Associate

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Morristown, AZ

19h

About The Position

The Lead Sales Associate upholds the Core Values determined by the management team, with the primary responsibility of amazing every customer every time. The role engages customers, determines their needs, and projects requirements. It also supports the work of Sales Associates, handles receipt and disbursement of money for sales transactions, assists with daily cash-wrap operations such as draw counts, and helps train new Sales Associates. The Lead Sales Associate acts as a Lead Cashier without formal supervisory responsibilities, training and reviewing cashiers’ work, helping with cashier schedules, supporting associate development, and relaying communication between management and associates. The role provides customer service throughout assigned departments or storewide, supports front-end operations and store priorities, and performs other tasks as assigned by management.

Requirements

High school degree.
Prior experience managing associates and handling cash, preferably in a retail environment.
Ability to take a leadership role in training and coaching team members on skills that positively impact sales.
Ability to communicate professionally with customers and team members.
Skill in providing prompt, friendly, and attentive customer service.
Strong organizational skills and attention to detail.
Willingness to learn all areas of the store and help train others.
Ability to maintain composure while supervising multiple tasks and handling customer complaints.
Proven record of being a team player.
Regular and prompt attendance.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Some college.
Knowledge and experience in various departments.
Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
Bilingual Spanish verbal and written communication skills.

Responsibilities

Ensure each customer receives outstanding service according to the S.A.L.E.S. process and mystery shop standards; greet and acknowledge customers, including using the Five Foot Rule.
Troubleshoot point-of-sale problems and perform register transactions accurately and promptly, following cash-control and customer-service procedures.
Train and direct front-end cashier activities, set customer-service standards, review cashiers’ work, and assist with cashier scheduling, meetings, and development.
Ensure front-end associates follow company policies, procedures, and safety procedures; communicate issues and policy violations to management.
Perform cash pulls, make change orders and deposits, and assist with cash-wrap operations such as draw counts.
Maintain clean, organized, and stocked front-end merchandise displays; restock returns to correct locations and ensure damaged or defective merchandise is labeled properly.
Answer incoming calls according to company guidelines and page over the PA system when necessary.
Maintain awareness of promotions and advertisements; remove promotional bin tags and price tags as required after sales events and flyers, and restock displays, end caps, and side wings.
Solicit customers to open Ace Rewards cards and issue receipts, refunds, credits, or change due.
Order and maintain training supplies, associate uniforms, and related supplies.
Assist management with interviewing cashiers and advising it about staffing increases or reductions.
Relay communications between associates and management and participate in store communications and initiatives, including huddles and contests.
Assist customers with complaints unless a manager is required; handle customers tactfully and pleasantly and provide advice or information in assigned departments or storewide.
Watch for shoplifting and act in accordance with company policy to discourage it.
Operate a forklift safely as needed for stocking and storing product.
Help unload incoming trucks and put away merchandise as arranged by management.
Handle special orders for non-stock items and consult a floor manager or store manager before telling a customer an item cannot be provided.
Assist customers with large or heavy items and offer them a red basket.
Prioritize work, maintain department tasks, and execute daily operational goals assigned by store management with urgency and attention to detail.
Work cooperatively as part of the retail team, participate in daily huddles, and share improvement ideas with management.
Provide motivation and leadership to associates in the assigned department, remain patient and helpful under pressure, and give and accept constructive suggestions and instructions.
Wear a radio and headset to communicate effectively with associates and management.
Perform other tasks assigned by store management.