Ace Lead Sales Associate
About The Position
The Lead Sales Associate upholds the Core Values established by the management team, with the primary responsibility of “Amaze Every Customer Every Time.” The role engages customers, determines their needs, and projects requirements. It also supports the Sales Associates, handles cash receipt and disbursement for sales transactions, assists with daily cash-wrap operations, and helps train new Sales Associates. The Lead Sales Associate leads front-end cashier activities without formal supervisory responsibility, helps with cashier schedules and meetings, and supports training, development, and communication between associates and management. The position also performs sales and cash-control transactions, maintains the front-end area and merchandise, assists customers throughout the store, and carries out additional operational tasks as assigned by store management.
Requirements
- High school degree.
- Prior experience managing associates and handling cash, preferably in a retail environment.
- Ability to lead in training and coaching team members on skills that positively affect sales.
- Ability to communicate professionally with customers and team members.
- Skill in providing prompt, friendly, and attentive customer service.
- Strong organizational skills and attention to detail.
- Willingness to learn all areas of the store and help train others.
- Ability to maintain composure while supervising multiple tasks and handling customer complaints.
- Proven record of being a team player.
- Regular and prompt attendance.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Some college education.
- Knowledge and experience in various retail departments.
- Knowledge of retail computer systems, electronic cash registers, Microsoft Word, and Excel.
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Provide outstanding customer service consistent with the S.A.L.E.S. process and mystery-shop standards; greet and acknowledge customers, assist with complaints, offer red baskets, and help with large or heavy items.
- Determine customer needs, provide product advice, handle special orders for non-stock items, and direct customers to a manager when required before declining a request.
- Perform register transactions accurately and promptly, issue receipts, refunds, credits, and change, solicit Ace Rewards applications, and follow cash-control procedures.
- Troubleshoot point-of-sale problems and assist with daily cash-wrap operations, including draw counts, cash pulls, change orders, and deposits.
- Train, direct, and coach cashiers; establish customer-service standards; conduct cashier meetings; assist with training and development of associates; and provide motivation and leadership in the assigned department.
- Assist with cashier work schedules, advise management of staffing increases or reductions, report policy violations, assist management with cashier interviews, and relay communication between management and associates.
- Ensure front-end associates follow company policies, procedures, and safety procedures, and communicate issues to management.
- Keep front-end merchandise displays clean, organized, and stocked; restock returned merchandise in the correct locations; and ensure damaged or defective merchandise is properly labeled.
- Answer incoming telephone calls according to company guidelines and make announcements over the PA system when necessary.
- Maintain awareness of promotions and advertisements; remove promotional bin tags and price tags following sales events and flyers; and restock displays, end caps, and side wings as needed.
- Operate a forklift safely as needed to stock and store products; help unload incoming trucks and put away merchandise as arranged by management.
- Watch for shoplifting and respond in accordance with company policy.
- Follow company policies and procedures, prioritize work, and execute operational goals and priorities assigned by store management with urgency and attention to detail.
- Participate in team activities and store communications, including daily huddles, communication boards, and store contests; share improvement ideas with management.
- Wear a radio and headset to communicate effectively with associates and management.
- Serve customers in assigned departments or storewide and perform other tasks as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
