LEAD SALES ASSOCIATE

88dd5817-0fd9-414d-8583-d0c1382fb39b•Powell, TN

5h•$0 - $12

About The Position

Goodwill Industries--Knoxville, Inc. is seeking a full-time Lead Sales Associate for its retail store at Emory Square. The role completes store opening and closing duties and supports other team members when the Manager or Assistant Manager is absent. Duties span customer service, sales, cashiering, stocking, sorting, inventory management, sizing, color coordination, and cleaning. The position is regular, non-exempt, and pays $12 per hour. Candidates should be energetic, flexible, have excellent customer service skills, and be able to pass a pre-employment drug screen.

Requirements

Excellent customer service skills.
Ability to pass a pre-employment drug screen.
Leadership skills and ability to lead by example and follow procedures.
Conflict-resolution skills, listening skills, emotional self-control, and openness to others' ideas and trying new things.
Clear and persuasive oral communication; ability to listen, seek clarification, and respond to questions.
Consistent punctuality and attendance.
Respectful, trustworthy, ethical conduct and ability to uphold organizational values and commitments.
Ability to follow policies and procedures and support organizational goals and values.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to regularly stand and/or walk for long periods, handle objects, reach, and stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 25 pounds.

Responsibilities

Ensure store opening and closing procedures are followed.
Support and direct other team members in store tasks.
Oversee store operations in the absence of the Manager or Assistant Manager.
Receive donations by greeting donors, accepting and unloading donated materials, and thanking donors.
Sort, separate, and hang clothing and household items; sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other merchandise.
Conduct sales transactions and control cash and credit card transactions by following procedures for voids, discounts, refunds, checks, and card payments.
Clean floors, shelves, windows, the break room, store fixtures, fitting rooms, the dock area, store exterior, merchandise counters, and other areas; report maintenance issues.
Assist customers, price merchandise, support fitting-room needs, offer recycling bags, explain store operations, and use sales techniques that may enhance sales and the store's community image.
Work a flexible schedule, including nights and weekends.