Lead Sales Associate, Discovery Shop

American Chemical Society•Los Angeles, CA

12d

About The Position

The Lead Sales Associate supports daily operations at an American Cancer Society Discovery Shop, helping grow revenue and provide an exceptional experience for customers and donors. This leadership role guides and motivates volunteers, assists customers on the sales floor, operates the point-of-sale system, maintains an organized and visually appealing store, and receives and processes donations. The associate also completes tasks assigned by the Shop Manager or Assistant Manager and helps foster a positive, customer-focused environment aligned with the American Cancer Society’s mission. When management is absent, the Lead Sales Associate is responsible for complete store oversight. The position is full-time, pays $23.85, and is scheduled Tuesday through Saturday from 9:30 AM to 5:30 PM PT. It reports to the Manager, Discovery Shop. Occasional, infrequent travel may be required for store visits, team or regional meetings, and local donation pickups as appropriate.

Requirements

High school diploma or equivalent.
At least 3 years of prior retail or service experience.
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software such as point-of-sale and reporting tools.
Meet vaccine requirements imposed by government agencies for those working with the public.
Frequent walking and standing, occasional sitting, and frequent bending, lifting, and moving items up to 25 pounds.
Ability to perform duties involving close, color, and peripheral vision, depth perception, and focusing; use hands to finger, handle, or feel objects, tools, or controls; reach, balance, bend, talk, and hear.

Nice To Haves

Some college coursework, including basic courses in business, mathematics, and economics.
Some leadership experience, such as serving as a key holder or lead, or in a higher role.
Valid driver’s license.

Responsibilities

Support daily store operations by restocking merchandise, setting up displays, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Oversee the store when management is absent.
Assist shop leadership with recruiting, training, managing, and recognizing volunteers.
Ensure volunteers provide strong customer service, including greeting customers, helping them navigate the store, facilitating sales, processing accurate transactions, and providing carry-out assistance when needed.
Receive donations, help unload items from donor vehicles, place donations in designated areas, issue receipts, thank donors, and process donations according to organizational procedures.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to achieve and surpass annual revenue and net income goals.
Create assigned social media content and other marketing campaigns.
Communicate the American Cancer Society’s mission and provide customers and donors with information about its toll-free helpline and direct community services.