Lead Sales Associate, Discovery Shop

American Cancer Society•Los Angeles, CA

10d

About The Position

The Lead Sales Associate supports daily operations at an American Cancer Society Discovery Shop, contributes to revenue growth, and helps deliver an exceptional customer and donor experience. This leadership role guides and motivates volunteers, assists customers on the sales floor, operates the point-of-sale system, maintains a clean and appealing store, and receives and processes donations. The Lead Sales Associate also completes tasks assigned by the Shop Manager or Assistant Manager and upholds the American Cancer Society’s mission and values. In the absence of management, this position is responsible for complete store oversight. The position is full-time, pays $23.85, and is scheduled Tuesday through Saturday from 9:30 AM to 5:30 PM PT. Occasional, infrequent travel may be needed for store visits, team or regional meetings, and local donation pickup as appropriate. The work involves frequent walking and standing, occasional sitting, and often bending, lifting, and moving items weighing up to 25 pounds. The employee may be exposed to prevailing weather conditions; workplace noise is usually moderate.

Requirements

High school diploma or equivalent.
Three years of prior retail or service experience.
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software, including point-of-sale and reporting tools.
Ability to meet government-agency vaccine requirements when working with the public.
Frequent walking and standing; occasional sitting; often bending, lifting, and moving items up to 25 pounds.
Ability to use hands to handle objects, tools, or controls; reach with hands and arms; balance; bend; talk; and hear.
Vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to focus.

Nice To Haves

Some college coursework, including basic courses in business, mathematics, and economics.
Leadership experience, such as key holder, lead, or above.
Valid driver’s license.

Responsibilities

Support daily store operations by restocking merchandise, creating displays, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Oversee the complete store in the absence of management.
Assist shop leadership with recruiting, training, managing, and recognizing volunteers.
Ensure volunteers provide a strong customer experience, including greeting customers, helping them navigate the store, facilitating sales, processing transactions accurately, and offering carry-out assistance when needed.
Receive and process donations, help unload items from donor vehicles, place donations in designated areas, issue receipts, thank donors, and follow organizational procedures.
Support the development and execution of strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to help achieve annual revenue and net income goals.
Create assigned social media content and other marketing campaigns.
Communicate the American Cancer Society’s mission to customers and donors and provide information about its toll-free helpline and direct community services.