Part-Time Lead Sales Associate, Discovery Shop

American Cancer Society•North Hollywood, CA

About The Position

The Lead Sales Associate supports the daily operations of an American Cancer Society Discovery Shop, helping grow revenue and provide an exceptional experience for customers and donors. This leadership role guides and motivates volunteers, assists customers on the sales floor, and operates the point-of-sale system accurately. The Lead Sales Associate maintains an organized, clean, and visually appealing store; manages incoming donations; and completes tasks assigned by the Shop Manager or Assistant Manager. When management is absent, this position is responsible for complete store oversight. The role also supports marketing, promotional, loyalty-program, and revenue initiatives while communicating the American Cancer Society’s mission and services to customers and donors. The schedule is 12 hours per week: Thursday and Friday, 2–6, and Saturday, 1–5. The stated pay is $22 per hour. Occasional, infrequent travel may be required for store visits, team or regional meetings, and local donation pickups as appropriate.

Requirements

High school diploma or equivalent.
Three years of prior retail or service experience.
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software, including point-of-sale and reporting tools.
Ability to meet vaccine requirements imposed by government agencies for people working with the public.
Physical ability to frequently walk and stand; occasionally sit; often bend, lift, and move items up to 25 pounds; use hands to handle objects, tools, or controls; reach, balance, talk, and hear; and perform tasks requiring close, color, peripheral, and depth vision and the ability to focus.

Nice To Haves

Some college coursework, including basic business, mathematics, and economics courses.
Some leadership experience, such as key holder, lead, or above.
A valid driver’s license.

Responsibilities

Support daily store operations by restocking merchandise, creating displays, assisting at the register, organizing sales floors and fitting rooms, following opening and closing procedures, and performing routine cleaning.
Oversee the complete store in the absence of management.
Assist shop leadership with recruiting, training, managing, and recognizing volunteers; help ensure volunteers deliver an exceptional customer experience and accurate point-of-sale transactions.
Receive donations, assist with unloading items, place donations in designated areas, issue receipts, thank donors, and process donations according to organizational procedures.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to help achieve annual revenue and net income goals.
Create assigned social media content and other marketing campaigns.
Communicate the American Cancer Society mission to customers and donors and provide information about its toll-free helpline and direct community services.
Provide carry-out assistance to customers’ vehicles when needed.