Part-Time Lead Sales Associate

The Salvation Army Central Territory•Shelby Twp, MI

11d

About The Position

The Salvation Army Thrift Store is seeking a part-time Lead Sales Associate to support the store management team. The position helps maintain efficient store operations, provide excellent customer service, and support the organization's community programs through daily retail operations. The role is based in Shelby Twp, Michigan, pays $16.73–$21 per hour, and is scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled. The Lead Sales Associate supports product sales and acquisition, store opening and closing, banking and daily deposits, inventory rotation, and achievement of product and sales goals. The role also helps maintain the store and its displays, serves customers, addresses complaints, and provides direction to staff when management is absent. Travel to other locations for work or training may be required. Training is provided, including paid training on register and store procedures, as well as ongoing coaching and support from store leadership. The Salvation Army describes the work environment as supportive, team-oriented, and mission-driven, with opportunities to contribute to community programs and develop retail and customer service skills.

Requirements

High school graduate or equivalent.
Retail experience.
Ability to speak, write, and understand English for effective communication.
Basic computer skills, including use of a point-of-sale system and payroll program.
Proficient cash handling and accurate change-giving abilities.
Strong customer service orientation.
Valid driver's license and personal transportation for bank runs.
Must pass a Motor Vehicle Record Search.
Regularly lift and/or move up to 25 pounds.

Responsibilities

Support management with product sales and acquisition.
Implement store opening and closing procedures.
Handle banking and daily deposits.
Execute strategies to meet product acquisition, production, and sales goals.
Manage product rotation and inventory turnover.
Provide positive customer service and create an enjoyable shopping experience.
Handle customer complaints as needed.
Support store maintenance and appearance.
Maintain displays and floor layout plans, and identify ways to improve store appeal.
Provide direction to staff in the absence of management.
Communicate with store management regarding operations.
Support implementation of policies and procedures.
Document and report concerns regarding behavior or attitude.
Assist others with basic register problem-solving.
Travel to various locations for work or training if required.