Part-Time Lead Sales Associate

The Salvation Army Central Territory • Highland, MI

11d • Onsite

About The Position

The Lead Sales Associate supports the store management team in daily retail operations at The Salvation Army Thrift Store. The role helps maintain efficient store operations, provide excellent customer service, and support the organization’s community mission by turning donations into funding for programs. The position is part-time, scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled, and is based in Highland, Michigan.

Responsibilities include supporting sales and product acquisition, carrying out store opening and closing procedures, handling banking and daily deposits, managing product rotation and inventory turnover, and helping meet product acquisition, production, and sales goals. The Lead Sales Associate also helps maintain the store’s appearance, displays, and floor layout; responds to customer complaints; and provides direction to staff when management is absent. The role communicates operational matters to store management, supports policies and procedures, documents concerns about behavior or attitude, and assists with basic register problem solving.

The employer provides training on register and store procedures, ongoing coaching and support, and opportunities to build retail and customer service skills and pursue professional development. The work takes place in a store environment with quiet to moderate noise, possible dust, and temperature fluctuations based on weather. Travel to various locations for work or training may be required.

Requirements

• High school graduate or equivalent.
• Retail experience.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including use of a point-of-sale system and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver’s license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Regularly stand and use hands; handle, feel, hear, and talk; frequently walk and reach with hands and arms; and occasionally climb, balance, stoop, kneel, or crouch.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, and ability to adjust focus.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Create an enjoyable shopping experience through positive customer service.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate effectively with store management about operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Assist others with basic register problem solving.

Benefits

• Employee discount
• Employee Assistance Program
• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Professional development and growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED