Part-Time Lead Sales Associate

The Salvation Army Central Territory • Walled Lake, MI

3d • Onsite

About The Position

The Salvation Army Thrift Store is seeking a Lead Sales Associate to support the store management team with daily retail operations. The role helps maintain efficient store operations, provide excellent customer service, and support the organization’s community programs through sales and donation-related work.

The associate supports sales and product acquisition, store opening and closing, banking and daily deposits, inventory turnover, customer experience, store maintenance, and staff direction when management is absent. The position is part-time, scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled. Work takes place in a store environment with quiet to moderate noise, possible dust and weather-related temperature fluctuations, and extended periods of standing. Travel to other locations for work or training may be required.

Requirements

• High school graduate or equivalent.
• Retail experience.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including use of a Point of Sales System and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver’s license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Regularly lift and/or move up to 25 pounds.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Provide positive customer service and handle customer complaints as needed.
• Support store maintenance, appearance, displays, and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate with store management about operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Help others with basic register problem solving.
• Travel to various locations for work or training if required.

Benefits

• Employee discount.
• Employee Assistance Program.
• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Professional development and growth opportunities.
• Training and opportunities to build retail and customer service skills.
• Supportive, mission-driven, team-oriented work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED