Part-Time Lead Sales Associate, Discovery Shop

American Chemical Society•Los Angeles, CA

7d•Onsite

About The Position

The Lead Sales Associate supports the daily operations of an American Cancer Society Discovery Shop, helping grow revenue and provide an exceptional customer and donor experience. This leadership role guides and motivates volunteers, assists customers on the sales floor, operates the point-of-sale system, maintains a clean and appealing store, and manages incoming donations. The associate also completes tasks assigned by the Shop Manager or Assistant Manager and helps create a positive, customer-focused atmosphere in keeping with the American Cancer Society’s mission. In the absence of management, the associate is responsible for complete store oversight. This is a part-time position scheduled for 12 hours per week: Thursday 2–6, Friday 2–6, and Saturday 1–5. The stated pay is $22 per hour. Occasional, infrequent travel may be required for store visits, team or regional meetings, and local donation pickup. The role requires frequent walking and standing, occasional sitting, and often bending, lifting, and moving items weighing up to 25 pounds. Work may involve exposure to prevailing weather conditions, and the noise level is usually moderate. The associate uses hands and arms to handle objects and controls, and may need to balance, bend, talk, and hear. Specific vision abilities include close and color vision, peripheral vision, depth perception, and focusing.

Requirements

High school diploma or equivalent.
Three years of prior retail or service experience.
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Operational ability with Microsoft Office Suite, including Word, Teams, Excel, and Outlook.
Ability to learn and use retail software such as point-of-sale and reporting tools.
Comply with vaccine requirements imposed by government agencies for those working with the public.
Physical ability to frequently walk and stand; occasionally sit; often bend, lift, and move items up to 25 pounds; and perform the listed vision and manual tasks.

Nice To Haves

Some college coursework, including basic courses in business, mathematics, and economics.
Leadership experience, such as key holder, lead, or higher.
A valid driver’s license.

Responsibilities

Support daily store operations by restocking merchandise, setting up displays, assisting at the register, maintaining organized sales floors and fitting rooms, following opening and closing procedures, and completing routine cleaning.
Oversee the store in the absence of management.
Assist shop leadership with recruiting, training, managing, and recognizing volunteers.
Help ensure volunteers deliver a strong customer experience, including greeting customers, helping them navigate the store, facilitating sales, processing accurate transactions, and providing carry-out assistance when needed.
Receive donations, assist with unloading items from donor vehicles, place donations in designated areas, issue receipts, thank donors, and process donations according to organizational procedures.
Support strategic initiatives, the Discovery Rewards loyalty program, promotional events, and budgeting guidelines to achieve revenue and net income goals.
Create assigned social media content and other marketing campaigns.
Communicate the American Cancer Society’s mission and provide information about its toll-free helpline and direct community services.