Lead Sales Associate

VANCE OUTDOORS INC•Columbus, OH

1d•Onsite

About The Position

The Lead Sales Associate is primarily responsible for sales and assisting the department manager or store manager. The role supports customer service, inventory movement, department operations, sales-floor merchandising, scheduling, and a positive and efficient store environment. It also helps ensure compliance with applicable firearm laws and regulations, including ATF requirements for company activities involving firearms and NFA and non-NFA weapons. The position may open and close the store, respond to security issues, and perform or provide backup for sales, cash handling, merchandising, cleaning, and warehouse duties. The role is accountable for following BATFE procedures, controlling merchandise costs and margins, and maintaining merchandising quality, including tagging flyer items and ensuring stocked merchandise is displayed on the sales floor. It directly supervises 15–40 employees, with responsibilities that include hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems. The position requires the ability to read and interpret technical, financial, and legal material; communicate with customers, regulatory agencies, business contacts, and management; perform common retail calculations; solve practical problems; and use POS, payroll, internet, spreadsheet, and word-processing software. The work involves regular standing, hand use, reaching, talking, and hearing; frequent walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving substantial loads. The work environment includes moving mechanical parts, explosives, elevated or precarious locations, occasional fumes or chemicals, and usually loud noise.

Requirements

Bachelor’s degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to write speeches and articles for publication in a prescribed style and format.
Ability to present information effectively to top management, public groups, and/or boards of directors.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Knowledge of POS systems, payroll systems, internet software, Excel, and Word.
Ability to meet the physical demands described, including standing, walking, climbing or balancing, stooping, kneeling, crouching, crawling, reaching, and lifting or moving loads up to and occasionally over 100 pounds.
Ability to work in an environment with moving mechanical parts and explosives, and occasional exposure to fumes or airborne particles and toxic or caustic chemicals; noise is usually loud.
Demonstrated competencies in customer service, communication, teamwork, leadership, managing people, project management, problem solving, organization, business acumen, judgment, planning, professionalism, safety, adaptability, dependability, and initiative.

Responsibilities

Assist with all aspects of customer service for internal and external customers.
Handle customer and employee issues and communicate matters requiring attention to management.
Assist with inventory movement between bound books, the warehouse, and the sales floor.
Promote a positive culture within the department and store.
Follow procedures and policies compliant with state, federal, and local laws governing the sale of firearms and related accessories.
Assist with managing and controlling ATF requirements for company activities involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of NFA and non-NFA weapons.
Reduce costs and increase sales-process efficiency through continuous improvement without sacrificing quality or safety.
Coordinate with other departments through store managers to support a positive and efficient work environment.
Assist in coordinating department sales associates’ schedules and maintaining adequate staffing coverage.
Open and close stores and assist with or respond to security issues during business hours.
Perform or provide backup for store duties including sales, cash handling, merchandising, cleaning, and warehouse work.
Adhere to company policies and procedures and perform other duties as required by management.
Follow BATFE rules and regulations governing procedures.
Help keep merchandise costs low and retail margins high.
Maintain merchandising quality, tag flyer items, and ensure in-stock merchandise is displayed on the sales floor.
Supervise 15–40 employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.