Part Time Lead Retail Sales Associate

Live Parallel•Delray Beach, FL

5d•Onsite

About The Position

The Lead Retail Sales Associate takes ownership of operational tasks while influencing others. As a product and industry expert in a Parallel retail location, this employee provides knowledgeable, exceptional service and helps ensure the store is welcoming to everyone. The role also serves as a training ambassador, supports employee development, and may act as Manager on Duty for store operations. The position involves assisting cannabis patients and caregivers, processing orders and records, and following applicable Florida medical cannabis regulations.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Two years of experience in retail or a similar customer-service-critical industry.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them in a timely, professional manner.
Proficiency with Microsoft Office Suite.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Assume the role of Manager on Duty as needed, handling store opening, closing, banking, security, and other operational tasks.
Model best-in-class customer service that exceeds expectations and builds long-term rapport in alignment with the established service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, enter and maintain paperwork and patient records, and protect the privacy and confidentiality of sensitive patient information.
Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
Resolve customer conflicts or complaints appropriately and professionally, supporting long-term patient relationships and brand loyalty.
Maintain accurate records of activities and customer records in accordance with Florida Office of Compassionate Use requirements, Florida statutes for Medical Marijuana Treatment Centers, and applicable local, state, and federal regulations.