Part Time Lead Retail Sales Associate

Live Parallel•Pensacola, FL

5d•Onsite

About The Position

The Lead Retail Sales Associate takes ownership of operational tasks while influencing others and serving as a product and industry expert. The role provides knowledgeable, exceptional service and helps ensure the retail store is welcoming to everyone. The associate also supports employee training and may act as Manager on Duty, overseeing store operations as needed. The position serves customers and caregivers by providing cannabis product recommendations and information about therapy goals, product effects, potency, dosing, consumption methods, and administration. It also supports patient intake, order processing, recordkeeping, and compliance with applicable Florida medical marijuana regulations while protecting sensitive patient information.

Requirements

Be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Two years of experience in retail or a similar customer-service-critical industry.
Flexibility to work evenings, weekends, and holidays.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them in a timely, professional manner.
Proficiency with Microsoft Office Suite.
Ability to remain in a stationary position for prolonged periods during a shift.
Ability to assist with lifting stock and materials.
Ability to occasionally position oneself to retrieve products or materials in the store.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Assume the role of Manager on Duty as needed and handle operational tasks related to opening, closing, banking, and store security.
Model best-in-class service that exceeds customer expectations and builds long-term rapport in alignment with the established customer service model.
Provide customers and caregivers with expert cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining appropriate paperwork and patient records while protecting the privacy and confidentiality of sensitive information.
Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
Resolve customer conflicts or complaints appropriately to build long-term patient relationships and brand loyalty.
Maintain accurate records of activities, including customer records, in accordance with Florida medical marijuana regulations and applicable local, state, and federal requirements.