Part Time Lead Retail Sales Associate

Live Parallel•Pensacola, FL

5d•Onsite

About The Position

The Lead Retail Sales Associate is an operational and customer-service leader at a Parallel retail location. This role serves as a product and industry expert, provides knowledgeable service, supports team training and helps create a welcoming store environment. The associate may act as Manager on Duty and support store opening, closing, banking and security. The role also provides cannabis product guidance to customers and caregivers, supports patient intake and records, and processes orders and sales while maintaining privacy and regulatory compliance.

Requirements

At least 21 years of age.
High school diploma or equivalent.
Valid government-issued photo identification.
Two years of experience in retail or a similar customer-service-focused industry.
Flexibility to work evenings, weekends and holidays.
Strong attention to detail and ability to multitask, plan, prioritize and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them professionally and promptly.
Proficiency with Microsoft Office Suite.

Nice To Haves

A proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador by assisting with new employee orientation, new product launch education and team skill development.
Serve as Manager on Duty as needed, handling store opening and closing, banking, security and other operational tasks.
Model exceptional customer service and build lasting customer relationships in line with the established service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods and administration.
Participate in patient intake, enter and maintain paperwork and patient records, and protect sensitive patient information.
Receive, prepare and complete patient orders and sales accurately using the point-of-sale system.
Resolve customer conflicts and complaints professionally to support customer relationships and loyalty.
Maintain accurate activity and customer records in accordance with Florida medical marijuana regulations and applicable local, state and federal requirements.