Part Time Lead Retail Sales Associate

Live Parallel•Boynton Beach, FL

12h

About The Position

The Lead Guide takes ownership of operational tasks while influencing others. As a product and industry expert in a retail location, the Lead Guide provides knowledge and exceptional service and helps ensure the store is a place where everyone feels they belong. The role supports employee training, customer service, cannabis product guidance, patient intake and orders, store operations, and accurate recordkeeping in compliance with applicable regulations.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Two years of experience in retail or a similar customer-service-focused industry.
Flexibility to work evenings, weekends, and holidays.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them in a timely, professional manner.
Proficiency with Microsoft Office Suite.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Assume the role of Manager on Duty as needed, handling store opening, closing, banking, and security tasks.
Model best-in-class service that exceeds customer expectations and builds long-term rapport in alignment with the established customer service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining paperwork and patient records while protecting sensitive information and confidentiality.
Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
Resolve customer conflicts and complaints professionally to encourage long-term patient relationships and brand loyalty.
Maintain accurate records of activities, including customer records, in accordance with Florida medical marijuana regulations and applicable local, state, and federal requirements.