Part Time Lead Retail Sales Associate

Live Parallel•Delray Beach, FL

About The Position

The Lead Retail Sales Associate is an operational leader and product and industry expert in a Parallel retail location. The role provides knowledgeable, exceptional customer service and helps create a welcoming store environment. The associate acts as a training ambassador, supports employee development, and assumes Manager on Duty responsibilities as needed. They assist customers and caregivers with cannabis recommendations and product information, support patient intake and order fulfillment, and maintain required records while protecting sensitive patient information. The position is part-time and requires schedule flexibility, including evenings, weekends, and holidays.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
At least 2 years of experience in retail or a similar customer-service-critical industry.
Flexibility to work evenings, weekends, and holidays.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them promptly and professionally.
Proficiency with Microsoft Office Suite.
Ability to remain stationary for prolonged periods during a shift.
Ability to assist with lifting stock and materials.
Ability to occasionally position oneself to retrieve products or materials in the store throughout the shift.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Assume the role of Manager on Duty as needed, handling store opening, closing, banking, security, and other operational tasks.
Model best-in-class service that exceeds customer expectations and builds long-term rapport using the established customer service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining paperwork and patient records while protecting sensitive information and maintaining confidentiality.
Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
Resolve customer conflicts and complaints professionally, fostering patient relationships and brand loyalty.
Maintain accurate records in accordance with Florida Office of Compassionate Use and Florida medical marijuana treatment center statutes, as well as applicable local, state, and federal regulations.