Lead Retail Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Northbrook, IL

6d

About The Position

The Lead Retail Associate provides daily direction toward achieving store goals and supports planning associate work assignments. The role follows applicable policies, procedures, and programs and typically handles projects and tasks spanning one day to three months. It directs daily store activities, supports production and customer service, helps maintain safe operations, and resolves routine employee and customer concerns. The associate also represents Goodwill in the community and may participate in volunteer opportunities as schedule and interest permit.

Requirements

• Forklift certification, if required at the work site.
• Ability to work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.

Nice To Haves

• Work experience in a retail or production environment is preferred.

Responsibilities

• Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
• Ensure adequate coverage at the point of sale (POS) and in donations.
• Monitor production quality standards and encourage team members to meet individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe, orderly work environment and ensure employees safely operate equipment and follow safe work practices.
• Communicate and implement policies and procedures consistently, reporting concerns to leadership.
• Resolve employee and first-level customer concerns and complaints in a timely manner.
• Assist with employee and customer concerns and promptly address safety and security concerns.
• Plan and manage own work to complete routine responsibilities reliably; follow through on learning, skill-building, and practice needed to adapt to change.
• Complete routine work under close supervision and seek detailed instructions for work exceeding routine responsibilities.
• Apply basic knowledge of the discipline’s procedures and methods, customer service fundamentals, and responses to routine requests.
• Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed