Lead Retail Associate

Goodwill Greater Milwaukee & Chicago•Woodridge, IL

About The Position

The Lead Retail Associate provides daily direction to help achieve store goals and supports planning associate work assignments. The role directs store tasks such as associate break schedules, production processes, and end-of-day recovery, and helps ensure adequate coverage at the point of sale and in donations. The associate monitors production quality and encourages team members to meet individual production goals, while also serving as a service experience leader. The position maintains a safe, orderly work environment; reinforces safe equipment use and work practices; communicates and implements policies and procedures; and reports concerns to leadership. It addresses first-level employee and customer concerns and complaints in a timely manner and helps resolve safety and security concerns. The role also plans and manages routine work, adapts to change, applies basic knowledge of procedures and customer service, and serves as a Goodwill ambassador in the community. Other duties may be assigned.

Requirements

Forklift certification, if required at the site.
Ability to work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
Ability to regularly lift and/or move up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
Ability to move about to accomplish tasks and to stoop, kneel, crouch, crawl, and reach to retrieve objects.
Ability to work in varying weather conditions, including hot, humid, dry, or cold conditions, and potential exposure to human blood, body fluids, or tissue.
Ability to work around hazards such as dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
Ability to stand for extended periods, hear and respond to equipment warning devices, and use vision for computer keyboard work, written and electronic information, and assessment of store production and donation center operations.
Travel is required.
Demonstrates customer focus, values differences, communicates effectively, adapts to changing situations, drives results, and ensures accountability.

Nice To Haves

Work experience in a retail or production environment is preferred.

Responsibilities

Direct a variety of store tasks, including associate break schedules, production processes, and end-of-day recovery.
Ensure adequate coverage at the point of sale and in donations.
Monitor production quality standards and encourage the team to meet individual production goals.
Function as a service experience leader (SEL).
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Communicate and implement policies and procedures, and report concerns to leadership.
Resolve employee and first-level customer concerns and complaints in a timely manner.
Assist with employee and customer concerns and promptly address safety and security concerns.
Plan and manage own work to reliably complete routine responsibilities; follow through on learning and skill building to adapt to change.
Apply basic knowledge of the discipline’s procedures and methods and respond to routine customer service requests.
Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
Complete other duties and responsibilities as assigned.