Lead Retail Associate
About The Position
The Lead Retail Associate provides daily direction toward achieving store goals and supports the planning of associate work assignments. The role involves directing daily tasks, helping maintain coverage at point of sale and donations, monitoring production quality, and encouraging associates to meet production goals. The Lead Retail Associate also serves as a service experience leader, helps maintain a safe and orderly environment, communicates and implements policies and procedures, and addresses employee and customer concerns. The position requires planning and managing routine work, adapting to change, applying basic procedural and customer-service knowledge, and responding to routine requests. The associate serves as a Goodwill ambassador in the community and may participate in volunteer opportunities as schedule and interest permit. Other duties may be assigned.
Requirements
- Forklift certification, if required at the site.
- Ability to work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
Nice To Haves
- Work experience in a retail or production environment is preferred.
Responsibilities
- Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
- Ensure adequate coverage at point of sale and in donations.
- Monitor production quality standards and encourage team members to meet individual production goals.
- Function as a service experience leader (SEL).
- Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
- Communicate and implement policies and procedures, reporting concerns to leadership.
- Resolve employee concerns and first-level customer concerns and complaints in a timely manner.
- Assist in resolving employee and customer concerns and address safety and security concerns promptly.
- Plan and manage own work to complete routine responsibilities and adapt to change through learning, skill building, and practice.
- Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
- Complete other duties and responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Retirement plan
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
