Lead Retail Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Woodridge, IL

4d

About The Position

The Lead Retail Associate provides daily direction toward achieving store goals and supports planning associate work assignments. The role follows company policies, procedures, and programs and typically handles projects and tasks spanning one day to three months. The associate directs day-to-day store tasks, supports coverage at point of sale and donations, monitors production quality and team goals, and serves as a service experience leader. The position also promotes a safe, orderly workplace, communicates policies and concerns to leadership, and responds to employee and customer issues. The role represents Goodwill in the community and may participate in volunteer opportunities as scheduling and interest permit.

Requirements

• Forklift certification, if required at the site.
• Work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.

Nice To Haves

• Work experience in a retail or production environment is preferred.

Responsibilities

• Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
• Ensure adequate coverage at point of sale and in donations.
• Monitor and assist with production quality standards while encouraging team members to meet individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment, ensure employees operate equipment safely, and follow safe work practices.
• Communicate and implement policies and procedures, reporting concerns to leadership.
• Resolve employee and first-level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and promptly address safety and security concerns.
• Plan and manage own work to complete routine responsibilities, and follow through on learning and skill building to adapt to change.
• Complete routine work under close supervision and follow detailed instructions for work beyond routine responsibilities.
• Apply basic knowledge of discipline procedures and methods, customer service fundamentals, and responses to routine requests.
• Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Some roles may be eligible to participate in an incentive plan; participation does not guarantee payment and is subject to plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed