Lead Retail Associate

Goodwill Greater Milwaukee & Chicago•Lake Zurich, IL

10d

About The Position

The Lead Retail Associate provides daily direction toward achieving store goals and supports planning associate work assignments. The role follows store policies, procedures, and programs and typically handles projects and tasks spanning one day to three months. The associate directs store tasks and coverage, supports production quality and individual goals, serves as a service experience leader, and helps maintain a safe and orderly work environment. The role also communicates and implements policies, addresses routine employee and customer concerns, adapts to change, and represents Goodwill in the community. Other duties may be assigned.

Requirements

Forklift certification, if required at the site.
Ability to work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
Ability to perform the stated physical and sensory demands, including lifting, moving about, reaching, stooping, kneeling, crouching, or crawling, standing for extended periods, and responding to equipment warning devices.
Ability to use a computer keyboard and work with written and electronic information, and to assess store production and donation center operations.
Travel is required.

Nice To Haves

Work experience in a retail or production environment is preferred.

Responsibilities

Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
Ensure adequate coverage at the point of sale (POS) and in donations.
Monitor and assist with production quality standards while encouraging associates to meet individual production goals.
Function as a service experience leader (SEL).
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Communicate and implement policies and procedures consistently, and report concerns to leadership.
Resolve employee and first-level customer concerns and complaints in a timely manner.
Assist in resolving employee and customer concerns and address safety and security concerns promptly.
Plan and manage own work to complete routine responsibilities, and follow through on learning, skill building, and practice needed to adapt to change.
Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
Complete other duties and responsibilities as assigned.