Lead Retail Associate

The Cannabist Company•Denver, CO

4d•Onsite

About The Position

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for customers and team members while supporting store leadership in day-to-day operations. The role leads by example in a positive, customer-focused retail environment and may carry a state designation as manager on duty, key holder, or agent in charge. The Shift Lead coaches and trains employees, resolves customer issues as needed, and works collaboratively with store leadership to drive results in a fast-paced environment while supporting company values and culture. The position is based in a traditional retail setting and requires a high stress tolerance and flexibility. Employees must be able to stand, walk, or sit for extended periods, perform manual tasks, use computer equipment such as POS systems and email, and lift or move up to 50 pounds (or more with assistance). The work environment typically has moderate noise. Reasonable accommodations may be made to enable individuals to perform essential job functions. The company may assign or reassign duties and responsibilities at any time.

Requirements

Must be at least 21 years of age.
At least 3 years of retail or customer service experience.
Experience with cash handling and Point-of-Sales systems.
Exceptional customer service and problem-solving skills.
Strong collaboration skills and the ability to contribute to a positive work environment.
Ability to coach and influence others.
Flexibility to work nights, weekends, and holidays as needed.
Ability to stand, walk, or sit for extended periods and perform manual tasks.
Ability to use computer equipment such as POS systems and email.
Ability to lift or move up to 50 pounds, or more with assistance.
Ability to speak and communicate verbally with coworkers, customers, vendors, and others.

Responsibilities

Support store leadership in achieving sales goals and business growth.
Lead by example and promote a service-minded retail environment.
Demonstrate cannabis product knowledge and guide customers to support a positive experience.
Open and close the store as needed and assign tasks throughout the day to meet business demands.
Perform and train the retail team on tasks such as customer intake, sales, inventory, and POS transactions.
Coach employees in the moment and escalate employee concerns or issues to store leadership in a timely manner.
Follow SOPs, compliance regulations, and internal processes; report compliance issues, concerns, or violations to store leadership in a timely manner.
Work with store leadership on inventory management, including documenting inventory movement and supporting regular audits and month-, quarter-, and year-end inventory processes.
Identify opportunities for improvement and share findings with store leadership.
Resolve customer issues as needed.