Lead Retail Associate

Goodwill Greater Milwaukee & Chicago • Kenosha, WI

4d

About The Position

The Lead Retail Associate provides daily direction to help achieve store goals and supports planning associate work assignments. The role directs daily store tasks, including associate break schedules, production processes, and end-of-day recovery; ensures adequate coverage at point of sale and in donations; monitors production quality and encourages associates to meet individual production goals; and serves as a service experience leader. The associate helps maintain a safe, orderly work environment, promotes safe equipment operation and work practices, communicates and implements policies and procedures, and reports concerns to leadership. The role resolves employee and first-level customer concerns and complaints, and promptly addresses safety and security concerns.

The position involves managing routine work, adapting to change through learning and skill building, applying basic knowledge of procedures and customer service, and responding to routine requests. The Lead Retail Associate also serves as a Goodwill ambassador in the community and may participate in volunteer opportunities as schedule and interest permit. Other duties may be assigned.

The role requires varied scheduling and flexible hours; night and weekend shifts may be required to meet business needs. Physical demands include lifting and moving objects, standing for extended periods, moving around to complete tasks, and stooping, kneeling, crouching, crawling, and reaching. The work may involve exposure to weather conditions, blood or other bodily materials, and hazards such as machinery, vehicles, electrical currents, chemicals, or heights. Travel is required. Compensation is determined using factors such as education, experience, internal equity, and market demands. Certain roles may participate in an incentive plan, subject to its terms. Benefits may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and more; packages vary by employment category and other factors.

Requirements

• Forklift certification, if required at the site.
• Work a varied schedule and flexible hours; night and weekend shifts may be required to meet business needs.
• Meet the physical and sensory demands of the role, including lifting and moving objects, standing for extended periods, and responding to equipment warning devices.
• Travel is required.

Nice To Haves

• Work experience in a retail or production environment is preferred.

Responsibilities

• Direct daily tasks, including associate break schedules, production processes, and end-of-day recovery.
• Ensure adequate coverage at point of sale and in donations.
• Monitor production quality standards and encourage associates to meet individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
• Communicate and implement policies and procedures consistently, and report concerns to leadership.
• Resolve employee and first-level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and promptly address safety and security concerns.
• Plan and manage own work to complete routine responsibilities; follow through on learning and skill building to adapt to change.
• Apply basic knowledge of procedures and methods, customer service fundamentals, and responses to routine requests.
• Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance may be offered.
• Dental insurance may be offered.
• Vision insurance may be offered.
• Short- and long-term disability insurance may be offered.
• Life insurance may be offered.
• Retirement plan may be offered.
• Paid time off (PTO) may be offered.
• Certain roles may be eligible to participate in an incentive plan, subject to its terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed