Lead Retail Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Hawthorn Woods, IL

11d

About The Position

The Lead Retail Associate provides daily direction to help achieve store goals and supports planning associate work assignments. The role applies store policies, procedures, and programs and typically works on projects and tasks spanning one day to three months. The Lead Retail Associate directs daily tasks, monitors store coverage and production quality, supports customer service, and helps maintain a safe and orderly environment. The position also serves as a Goodwill ambassador in the community and may participate in volunteer opportunities as schedule and interest permit.

Requirements

• Forklift certification, if required at the site.
• Work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.

Nice To Haves

• Work experience in a retail or production environment is preferred.

Responsibilities

• Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
• Ensure adequate coverage at point of sale (POS) and in donations.
• Monitor and assist with production quality standards while encouraging associates to meet individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment and ensure employees safely operate equipment and follow safe work practices.
• Communicate and implement policies and procedures consistently, and report concerns to leadership.
• Resolve employee and first-level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and promptly address safety and security concerns.
• Plan and manage own work to reliably complete routine responsibilities, and follow through on learning, skill building, and practice needed to adapt to change.
• Complete routine work under close supervision and seek or follow detailed instructions for work beyond routine duties.
• Apply basic knowledge of the discipline's procedures and methods, customer service fundamentals, and responses to routine requests.
• Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Some roles may be eligible to participate in an incentive plan; participation does not guarantee payment and is subject to the plan's terms and conditions. Benefit specifics vary by job category and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed