Lead Retail Associate

Goodwill Greater Milwaukee & Chicago•Glenview, IL

About The Position

The Lead Retail Associate provides daily direction to help achieve store goals and supports planning associate work assignments. The role carries out and reinforces organizational policies, procedures, and programs, and typically handles projects and tasks spanning one day to three months. The associate directs daily store activities, supports adequate coverage at point of sale and donations, monitors production quality and goals, and serves as a service experience leader. The role also promotes a safe, orderly workplace, addresses routine employee and customer concerns, adapts to change, and represents Goodwill in the community.

Requirements

Forklift certification, if required at the site.
Work a varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
Regularly lift and/or move up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
Move about to accomplish tasks; stoop, kneel, crouch, or crawl to retrieve objects; and reach upward or downward to retrieve objects.
Stand for extended periods and hear and respond to equipment warning devices.
Use vision while working with a computer keyboard and written or electronic information, and to assess store production and donation center operations.
Travel is required.
Work in varying weather conditions and be subject to human blood, body fluids, or tissue, and hazards including dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.

Nice To Haves

Work experience in a retail or production environment is preferred.

Responsibilities

Direct daily tasks, including associate break schedules, production processes, and end-of-day recovery.
Ensure adequate coverage at point of sale and in donations.
Monitor and assist with production quality standards while encouraging associates to meet individual production goals.
Function as a service experience leader (SEL).
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Communicate and implement policies and procedures consistently, and report concerns to leadership.
Resolve employee and first-level customer concerns and complaints in a timely manner.
Assist with resolving employee and customer concerns and promptly address safety and security concerns.
Plan and manage own work to complete routine responsibilities, and follow through on learning, skill building, and practice needed to adapt to change.
Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.
Complete other duties and responsibilities as assigned.