Lead Residential Supervisor

HELIX HUMAN SERVICES INC•Springfield, MA

12d•$24 - $26•Onsite

About The Position

The Lead Residential Supervisor provides supervisory and therapeutic support to young children and adolescents with social, emotional, and behavioral needs. The role manages the day-to-day youth experience in the residential program, ensuring staff engage youth through creative daily activities and consistent structure and routines. The supervisor serves as a therapeutic agent and is part of program leadership, overseeing program operations when the program manager and assistant program manager are absent. Under the direction of the Assistant Program Manager, the Lead Residential Supervisor leads and supervises the assigned shift. As a member of the interdisciplinary treatment team, the Lead Residential Supervisor collaborates with clinical staff to support the objectives of individual treatment plans using Building Communities of Care’s Trauma Informed Care model. The residential programs operate at two youth sites in Springfield, Massachusetts. The Cottage Residential program supports male clients, regardless of how they identify, who have experienced trauma and have moderate to severe mental health and behavioral challenges. The SHARP Residential Program serves youth who identify within the LGBTQIA+ community and supports youth with trauma histories, moderate to severe mental health and behavioral health challenges, and possible struggles with personal identity.

Requirements

High school diploma, GED, or equivalent.
Three years of experience working with children in a residential setting.
One year of supervisory experience.
Obtain Massachusetts MAP (Medication Administration) certification within 90 calendar days from the date of hire.
Knowledge of residential milieu concepts.
Ability to work within a team treatment approach.
A high degree of independence and organizational skill.
Current valid driver's license with a good driving record.
Effective English-language skills for reading, writing, and speaking, including expressing ideas, stating facts, and providing information in person, in reports, and in correspondence.
Proficiency with computers, phones, and copiers.
Proficiency with email, internet use, and Microsoft Office products, including Word, Outlook, and Excel.

Nice To Haves

Associate degree preferred.
Bilingual skills preferred.

Responsibilities

Manage the day-to-day youth experience of the residential program.
Ensure staff directly engage youth through creative daily activities and consistent structure and routines.
Provide therapeutic support to children and adolescents with emotional and behavioral needs.
Assume leadership and supervisory responsibilities for the assigned shift under the direction of the Assistant Program Manager.
Support program operations when the Program Manager and Assistant Program Manager are absent.
Collaborate with clinical staff as a member of the interdisciplinary treatment team to ensure individual treatment plan objectives are being met using the Building Communities of Care Trauma Informed Care model.