Lead Residential Supervisor- Guadalupe Home

Catholic Charities•San Antonio, TX

About The Position

The Lead Residential Supervisor oversees the Guadalupe Home Program, serving pregnant and parenting mothers age 18 and older and their children ages 0–3. The role establishes trauma-informed behavioral limits in a safe, caring environment and directly supervises Bilingual Parent Support Specialist staff. The supervisor may take reasonable action to carry out assigned responsibilities provided it follows organizational policies, program guidelines, and sound professional judgment. The regular schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m. The supervisor must be available to cover overnight, weekend, and holiday shifts as needed, work on-call, and go to the shelter when emergency incidents occur. The position involves local travel (10%) and overnight travel (5%). A clean driving record, valid driver’s license, and proof of vehicle liability insurance are required to drive agency vehicles or transport residents in agency vehicles as needed. The supervisor is responsible for staffing and facility oversight, staff training and professional development, resident support and supervision, documentation, safety, and program routines. Duties vary by shift and include supervising routines and chores, supporting parenting and life skills, managing medications and logs, assisting with childcare and activities, maintaining common areas and supplies, and preparing vacant rooms. The role also requires protecting confidential information, following agency policies and safety protocols, and collaborating in a solution-oriented manner in support of the organization’s mission and vision.

Requirements

High school diploma or GED required.
At least 2 years of experience working with families and children in a shelter setting.
At least 2 years of supervisory experience.
Must be at least 21 years old.
Valid driver’s license and clean driving record.
Valid vehicle liability insurance.
Experience with computer software, including Microsoft Office, internet, and email.
Ability to use office equipment such as a computer, tablet/iPad, fax machine, and multi-line telephone.
Solid understanding of customer service and telephone etiquette.
Solid understanding of Trauma-Informed Care and pregnant and parenting populations.
Detail-oriented, organized, self-motivated, and able to work independently and as part of a team.
Good written and verbal communication skills.
Good critical-thinking and problem-solving skills.
Ability to learn and use agency trainings.
Must be available for overnight, weekend, and holiday coverage as needed, and for on-call work and emergency shelter response.
Must pass the TPCN Counselor Certification exam with a score of 80% or better annually or as required.

Nice To Haves

Bachelor’s degree in Social Services or a business-related field.
Bilingual English/Spanish.

Responsibilities

Pass the TPCN Counselor Certification exam with a score of 80% or better annually or as required.
Properly bill TPCN and/or other agency systems used for residents.
Recruit, hire, and train supervised staff, and make recommendations regarding employee termination.
Train new staff on shift duties, daily activities and routines, and timesheets.
Oversee facility matters, including supply inventory and ordering, maintenance and repair tickets, and CARF-related matters.
Compile monthly reports as assigned.
Teach residents constructive behavior and social skills, basic parenting skills, realistic problem-solving and life skills, and good personal hygiene.
Reinforce positive behavior with healthy incentives for residents and children.
Oversee daily chores and room checks and ensure common areas are clean.
Complete required written and electronic logs accurately, including volunteer, medication, and in-kind donation logs.
Assist with social and recreational activities and engage with residents and children during activities and leisure time.
Document serious incidents accurately and promptly and follow agency reporting and notification protocols.
Maintain culturally competent relationships with residents and staff, contribute to resident goal development as appropriate, and use trauma-informed consequences when redirecting behavior.
Maintain appropriate boundaries and serve as a positive role model for residents.
Mediate conflicts between residents to promote healthy communication.
Learn and follow staff policies and guidelines; maintain maturity, confidence, and emotional stability while performing duties.
Communicate effectively and transition information adequately during shift changes.
Complete documentation required by the agency, licensing bodies, contractors, and funders.
Ensure direct reports complete required professional development assignments on time and complete assigned professional development personally on time.
Be sensitive to the cultural and socioeconomic characteristics of the service population.
Follow safety training and protocols and take precautions to protect the safety and well-being of self and others.
Protect confidential information, including client, donor, investigation, and financial information.
Adhere to the Code of Conduct and Faith and Moral Policy, and take a solution-oriented, collaborative approach consistent with the organization’s mission and vision.
Maintain a clean driving record and proof of insurance for agency driving and resident transportation as needed.
Cover overnight, weekend, and holiday shifts as needed; work on-call and respond to the shelter during emergency incidents.
Perform other duties as assigned by the Program Director, Senior Director, or Vice President.
During morning routines, help wake residents as needed; provide medications upon request or as needed; supervise chores, room checks, and bed counts; sort donations; supervise residents unable to attend school; engage residents and children; assist residents with vocational classes; complete end-of-shift cleaning; provide brief childcare assistance; update medication binders for new intakes; and assign volunteers.
During afternoon and evening routines, care for children while residents attend groups; plan, supervise, and participate in scheduled recreational or physical activities; dispense medications; oversee evening chores; complete daily logs; and complete end-of-shift cleaning.
During overnight routines, oversee safe-sleep bed checks; check refrigerators and pantry for expired food; assist with morning routines and supervision as needed; prepare logs, needs requests, supply inventories, and resident binders; provide medications upon request; record and file needs requests; clean and prepare vacant rooms; and launder kitchen towels, crib sheets, and common-area changing table covers.