Lead Proper Care Specialist ( Proper Brands) - Crestwood

Vireo Health•Crestwood, MO

4d•Onsite

About The Position

Proper Brands is part of the Vireo family, a fast-growing cannabis platform. The Lead Proper Care Specialist is a full-time retail role supporting Proper Cannabis’s mission and operations at its Missouri dispensary. The role leads the Proper Care Specialist team in partnership with the Assistant Managers and General Manager, providing coaching and product and systems training, including support for new hires. It also includes opening the store when required, preparing the sales floor and fulfillment operations, and reporting to the manager on duty and General Manager. The Lead Proper Care Specialist reviews the menu and orders, maintains accurate inventory representation, educates patients about cannabis products, verifies patient documentation and identification, coordinates team breaks and lunches, and helps ensure the store is clean, organized, and focused on customer service. The position requires open availability and flexibility, approximately 40 hours per week, including weekends and possible weekday evening shifts. The posting gives starting compensation of $17 per hour plus pooled tips.

Requirements

Open availability and flexibility.
High school diploma or GED.
At least 1 year of retail and/or guest services experience and at least 1 year of cannabis retail experience.
Passion for medical cannabis.
Must be at least 21 years of age and able to obtain a Missouri Agent ID.
Ability to adapt quickly in a fast-paced, changing, and challenging environment.
Excellent written and verbal communication skills.
Customer service-oriented and team-centered, with strong organizational skills and attention to detail.
Ability to reach, bend, stoop, sit, stand, and carry and lift up to 30 lbs in an environmentally controlled retail store.
Ability to work approximately 40 hours per week, including weekends and possible evening shifts.

Nice To Haves

Familiarity with Missouri medical cannabis laws and regulations.

Responsibilities

Lead the Proper Care Specialist team in partnership with the Assistant Managers and General Manager.
Coach team members and provide product and systems training, including for new hires.
Open the store when required and complete opening duties, including disarming the alarm, setting the sales floor, bringing out registers, and setting up fulfillment.
Review the menu and orders, update the menu, and enter discounts as needed.
Move product from the vault into fulfillment to maintain an accurate representation of available inventory.
Educate patients on flower, edibles, and concentrates based on their needs.
Stay current on new strains, products, law changes, and industry trends.
Verify patient paperwork, documentation, and identification.
Complete the store flow chart and oversee breaks and lunches.
Maintain the cleanliness, organization, and presentation of the store and promote a customer service-focused work environment.
Comply with state, local, and company policies.
Perform other duties assigned by the manager on duty or General Manager.