Proper Care Specialist Full-Time (Proper Cannabis) Kansas City

Vireo Health•Kansas City, MO

1d•Onsite

About The Position

Proper Brands is seeking a full-time Budtender, also called a Proper Care Specialist, for its retail team in Kansas City, Missouri. The role is focused on creating a positive and memorable experience for every Proper Cannabis customer while supporting customer safety and satisfaction. Budtenders educate customers about products and help tailor recommendations to their desired outcomes, while complying with state law and maintaining product knowledge, confidentiality, and accurate records. The position involves customer service, sales processing, cash handling, inventory updates, dispensary cleanliness, and collaboration with the retail team. The schedule is approximately 40 hours per week and includes weekends, with possible evening shifts during the week. Starting compensation is $15 per hour.

Requirements

High school diploma or GED.
At least 1 year of experience in retail and guest services.
Passion for cannabis.
Ability to adapt quickly in a fast-paced, changing, and challenging environment.
Excellent written and verbal communication skills.
Customer-service-oriented and team-centered, with a positive attitude.
Strong organizational skills and attention to detail.
Ability to gain and maintain a thorough understanding of the medicinal implications and effects of Sativa, Indica, and Hybrid strains.
Must be at least 21 years old and able to obtain a Missouri Agent ID by the start date; this may include submitting fingerprints and passing a criminal background check.
Ability to reach, bend, stoop, sit, stand, and carry and lift up to 30 pounds in an environmentally controlled retail store.
Ability to travel up to 10% of the time.

Nice To Haves

Familiarity with Missouri cannabis laws and regulations.
At least 1 year of cannabis retail experience.

Responsibilities

Create a positive, memorable customer experience while ensuring customer safety and satisfaction.
Maintain thorough knowledge of dispensary products and their medicinal qualities.
Educate customers about available products and tailor recommendations to their needs in compliance with state law.
Answer product questions, gather feedback from returning customers, customize recommendations, and serve as a brand ambassador.
Enter sales orders into the POS system, process payments, dispense change, and maintain an accurate cash count in the assigned drawer.
Accurately update sales and inventory records while maintaining customer confidentiality.
Maintain dispensary cleanliness in accordance with hygiene and sanitation guidelines, including assigned side jobs.
Back up team members, maintain customer flow, and collaborate with dispensary staff during peak business volume.
Attend team meetings and maintain professional, positive, and effective working relationships.