Lead Product Manager

FINRA • Plano, TX

14h • Hybrid

About The Position

The Lead Product Manager owns the vision, strategy, roadmap, and feature definition for multiple and/or complex products. The role plans and manages products and features throughout the product development process, manages product-group backlogs, prioritizes work, and makes product decisions based on user and stakeholder needs. This position works with significant autonomy, manages multiple product designs at once, and partners closely with the business to understand pain points and develop strategy.

The Lead Product Manager develops product and user insight, defines product requirements, manages a portfolio and roadmap, coordinates planning and prioritization, and guides products through development, launch, and ongoing operation. The role works closely with stakeholders, UI/UX, architecture, and technology teams, resolves escalated issues, monitors product performance, and uses user feedback and metrics to inform improvements. It also provides coaching to junior product managers and contributes to continuous improvement of product development practices.

The position operates in a hybrid work environment with defined in-person presence requirements. Extended hours may be required. Employees may be eligible for a discretionary bonus in addition to base pay. The role is subject to FINRA’s Code of Conduct, including requirements for disclosure of brokerage accounts and compliance with investment and securities-account restrictions.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Communications, or a related field, or equivalent work experience in a related field.
• At least 7 years of experience in one or more of product management, project management, business analysis, program management, or product marketing.
• At least 5 years of experience in product and/or experience management.
• Strong writing ability.
• Strong business acumen.
• Experience with Agile software development.
• Experience working cross-functionally in a large organization.
• Experience working closely with senior leadership.
• Experience translating data into quantifiable actions or deliverables.
• Ability to collaborate in person and virtually in support of FINRA’s mission.
• Compliance with FINRA’s employee Code of Conduct, brokerage-account disclosure requirements, and investment and securities-account restrictions.
• Execution of FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification, and compliance with the company’s nepotism policy.

Nice To Haves

• Master’s degree in Business Administration or a similar advanced degree.
• CSPO certification.
• Experience in the financial services industry.
• Strong financial acumen.
• Experience collaborating closely with senior leadership.
• Experience providing guidance and direction to cross-functional resources.

Responsibilities

• Develop a deep understanding of the business, product areas, and relevant data to inform key decisions.
• Define multiple and/or complex products, identify user needs and gaps, and create product vision, strategy, and requirements documents.
• Use available data or commission research, experiments, and primary research to identify user needs and uncover additional user value.
• Develop, manage, and own roadmaps for multiple and/or complex products, making trade-off decisions across the product group.
• Build partnerships with stakeholder teams and coordinate with interdependent teams, influencing leadership to drive efficiencies.
• Participate in the intake process for the product domain and maintain working relationships with business stakeholders, UI/UX, architecture, and technology teams.
• Lead product planning by overseeing requirements documents, including user stories, acceptance criteria, and use cases.
• Maintain a prioritized backlog aligned with user value, product strategy, resource capacity, data, and analytics.
• Work with UI/UX to guide user experience design and determine and monitor release goals, priorities, implementation, and iteration plans.
• Resolve problems escalated during product planning and development.
• Facilitate development by reviewing technology-team demos and validating acceptance criteria; provide UX/UI approval for assigned products.
• Track development work, drive resolution of escalated issues and bugs, and address risks to delivery timelines or quality.
• Lead complex product launches, develop launch plans with stakeholders, resolve blockers, and coordinate formal UAT where needed.
• Develop product documentation and user training materials, track and report launch metrics, and use feedback to guide product iteration.
• Lead post-launch reviews and incorporate feedback into future product releases.
• Identify, classify, and resolve product issues with internal and external teams and users.
• Develop innovative methods and metrics for tracking product success, improve reporting and monitoring with technology teams, and monitor performance with stakeholders.
• Track trends and gather user feedback to identify product-group gaps, development opportunities, and potential end-of-life plans.
• Represent the team in product-group stakeholder discussions and contribute expert insights to business reviews, business cases, strategy, and new-product development.
• Coach and guide junior product management team members.
• Work with cross-functional leaders and experts to establish best practices and improve product development and delivery.
• Follow, understand, and apply relevant industry trends, research, and best practices in technology and product management.
• Demonstrate FINRA’s values and collaborate in person and virtually in support of investor protection and market integrity.
• Perform additional responsibilities as assigned.

Benefits

• Comprehensive health insurance.
• Dental insurance.
• Vision insurance.
• Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment insurance.
• Short- and long-term disability insurance.
• Long-term care insurance.
• Business travel accident insurance.
• Legal insurance.
• Immediate participation and vesting in a 401(k) plan with company match.
• Eligibility to participate in an additional FINRA-funded retirement contribution.
• Tuition reimbursement.
• Commuter benefits.
• Adoption assistance.
• Backup family care.
• Surrogacy benefits.
• Employee assistance and wellness programs.
• Paid time off starting at 15 days and increasing with years of service up to 25 days.
• Five personal days and nine sick days, prorated in the first year unless otherwise required by law.
• Two volunteer service days based on a full-time schedule.
• Military, jury duty, bereavement, voting and election official, and family-member-care leave.
• Childbirth and parental leave, available after 90 days of employment.
• Nine paid holidays for full-time employees.
• Employees may be eligible for a discretionary bonus.
• Non-exempt employees are eligible for overtime pay in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior