Lead Product Management & Develop
About The Position
The Lead Product Management & Develop professional manages complex customer inventories, campaign portfolios, and execution plans, monitoring performance, identifying risks, and driving actions to support operational readiness and successful outcomes. The role analyzes customer, operational, and campaign data to identify trends, opportunities, and risks, and translates findings into actionable recommendations for strategic decisions. The position partners with Technology, Data Engineering, Analytics, Product, PMO, Marketing, and Data teams to define requirements, improve tools and reporting, support automation, align priorities, resolve issues, and execute programs. It also uses customer and operational feedback to identify improvements to processes, execution strategies, and customer outcomes. This experienced professional applies broad, in-depth knowledge to complex issues and connects strategy to execution. The role calls for strong organization, attention to detail, curiosity, business acumen, and analytical thinking, with an ability to manage large, complex datasets and multiple workstreams in fast-paced, cross-functional programs. The position is onsite five days per week in Dallas, Texas; relocation is not offered. The supervisor field is listed as “No.”
Requirements
- 5+ years of experience managing large-scale programs, projects, or business initiatives involving multiple stakeholders, dependencies, and operational processes.
- Strong analytical skills, including the ability to translate complex data into business insights, strategic recommendations, and operational actions.
- Demonstrated ability to identify trends, risks, dependencies, and opportunities within large and complex datasets.
- Exceptional organizational skills and experience managing large customer inventories, multiple workstreams, and competing priorities.
- Experience analyzing business performance and customer data to develop insights, recommendations, and measurable business outcomes.
- 5+ years of related experience.
- Bachelor’s degree (BS/BA) desired.
Nice To Haves
- Knowledge of Wireline products, customer lifecycle management, service migrations, or transformation programs.
- Experience in Care, AFO, operational support, service delivery, or customer-facing organizations.
- Experience with large customer datasets, campaign management processes, or operational reporting environments.
- Familiarity with Power BI, Tableau, SQL, Databricks, or similar analytical platforms.
Responsibilities
- Manage complex customer inventories, campaign portfolios, and execution plans; monitor performance, identify risks, and drive actions supporting operational readiness and successful outcomes.
- Analyze customer, operational, and campaign data to identify trends, opportunities, and risks, and develop actionable recommendations for strategic decision-making.
- Partner with Technology, Data Engineering, and Analytics teams to define requirements and support tools, reporting capabilities, and automation that improve execution and data management.
- Collaborate with Product, PMO, Marketing, and Data teams to align priorities, resolve issues, and support successful program execution.
- Gather customer and operational feedback and identify opportunities to improve processes, execution strategies, and customer outcomes.
- Manage complex, cross-functional programs by connecting strategy to execution, identifying risks and dependencies, and organizing multiple workstreams and competing priorities.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption reimbursement
- Short-term and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts up to 50% off eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
