Lead Procedural Scheduler

Conifer Health Solutions•Delray Beach, FL

About The Position

The Procedural Scheduling Lead (Level 3) manages all aspects of patient scheduling for the hospital. The role involves significant communication with practice offices, leadership teams, employees, physicians, patients, and staff, and requires excellent communication skills to build collegial relationships. The position may also assist in other areas important to continuity of patient care.

Requirements

High school diploma or equivalent.
Three years of scheduling experience or related experience.
Intermediate knowledge of medical terminology.
Excellent planning and organizational skills, with the ability to handle and prioritize multiple tasks.
Ability to work quickly and under pressure.
Team-oriented approach and willingness to help others.
Excellent telephone and communication etiquette, including listening skills.
Ability to be proactive, foresee problems, and identify solutions.
Alertness and adaptability to changing situations.
Punctuality and a responsible, dependable pattern of attendance.
Understanding of clinical terminology.

Nice To Haves

Bachelor’s degree in a related field.
One year of supervisory experience.

Responsibilities

Schedule clinical procedures to promote consistent, high-quality clinical care, including scheduling the correct procedure, site, and supplies.
Schedule and register patients by phone, coordinating patient and facility needs while considering diagnosis, personal resources, equipment needs, patient availability and needs, treatment duration, insurance eligibility, safety needs, and physician orders.
Obtain and enter all necessary information from physician offices requesting operating room or procedure room time.
Communicate patient needs and resource requirements to ensure appropriate resources are available before scheduling, and interpret scheduling implications or limitations.
Maintain high productivity and work efficiently regardless of workload; appropriately prioritize work activities.
Respond to difficult situations with self-control and a positive attitude.
Allow adequate time for each procedure, including individual physician requests, room turnover, and other aspects of the facility schedule.
Identify solutions that improve scheduling efficiency and practice.
Validate provider credentials.
Work with Hospital Directors, the Chief Nursing Officer, and other hospital leaders to manage block time, as applicable.
Partner with the facility leadership team to manage capacity utilization and provide insights and opportunities for enhanced utilization based on day-to-day work and understanding of the procedural schedule.