Lead Procedural Scheduler

Tenet Healthcare Corporation • Delray Beach, FL

4d

About The Position

The Procedural Scheduling Lead (Level 3) manages all aspects of patient scheduling for the hospital. The role involves significant communication with practice offices, leadership teams, and employees, and requires excellent communication skills to build collegial relationships with physicians, patients, and staff. The position may also assist in other areas that support continuity of patient care.

Requirements

• High school diploma or equivalent.
• At least 3 years of scheduling or related experience.
• Intermediate knowledge of medical terminology.
• Excellent planning and organizational skills, including the ability to handle and prioritize multiple tasks.
• Ability to work quickly and under pressure.
• Team-oriented approach and willingness to help others.
• Excellent telephone and communication etiquette, including listening skills.
• Ability to be proactive, foresee problems, and identify solutions.
• Alertness and adaptability to changing situations.
• Punctuality and a responsible, dependable pattern of attendance.
• Understanding of clinical terminology.

Nice To Haves

• Bachelor’s degree in a related field.
• 1 year of supervisory experience.

Responsibilities

• Schedule clinical procedures to promote consistent, high-quality care, including confirming the correct procedure, site, and supplies.
• Schedule and register patients by phone, coordinating patient and facility needs based on diagnosis, personal resources, equipment needs, availability, treatment duration, insurance eligibility, safety needs, and physician orders.
• Obtain and enter all necessary information from physician offices requesting operating room or procedure room time.
• Communicate patient needs and resource requirements to ensure appropriate resources are available before scheduling, and interpret scheduling implications or limitations.
• Maintain productivity and efficiency across varying work volumes, prioritize work appropriately, and respond to difficult situations with self-control and a positive attitude.
• Allow adequate time for each procedure, including individual physician requests, room turnover, and other aspects of the facility schedule.
• Identify solutions that improve scheduling efficiency and practice.
• Validate provider credentials.
• Work with Hospital Directors, the Chief Nursing Officer, and other hospital leaders to manage block time, as applicable.
• Partner with the facility leadership team to manage capacity utilization and provide insights and opportunities for improved utilization based on day-to-day work and understanding of the procedural schedule.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED