Lead Patient Coordinator (Full Time)
About The Position
Schweiger is hiring a full-time Lead Patient Coordinator for its Long Beach office. The Lead Patient Coordinator assists the General Manager in supervising front-office duties and staff, helping create a professional and welcoming atmosphere for patients, providers, patient coordinators, and medical assistants. The role includes training and overseeing front-office staff, monitoring scheduling and other administrative workflows, maintaining office operations and supplies, and supporting compliance with applicable regulations. Previous healthcare experience is preferred. The position is scheduled for 30 or more hours per week, Monday through Friday with rotating Saturdays, during operating hours of 7:00 a.m. to 7:30 p.m. Flexibility to help cover shifts in a team environment is needed. The hourly pay range is $21.50–$27. Schweiger describes its employee experience as offering a positive work environment and tools to support employees’ work and growth. Full-time employees working 30 or more hours per week are eligible for medical coverage, including virtual care, HSA/FSA, dental and vision coverage beginning on the first of the month after hire, a 401(k) after 30 days, company-sponsored short-term disability for employees outside California, pre-tax public transit savings, and an additional personal holiday for their birthday. Employees may also receive discounts on Schweiger skin-care products and cosmetic services.
Requirements
- Strong communication, interpersonal, and organizational skills.
- Excellent patient-relations and customer-service skills.
- Professional, reliable, and dedicated approach to work.
- Strong critical-thinking and problem-resolution skills, with the ability to multitask.
- Computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
- Availability to work weekdays and weekends.
Nice To Haves
- Two to three years of experience in a dermatology or medical environment.
- Experience using EMR software and patient-scheduling systems.
Responsibilities
- Promote a professional, welcoming atmosphere that enhances service and care for patients, providers, patient coordinators, and medical assistants.
- Lead by example and maintain a professional presence in the office.
- Assist the General Manager with arranging coverage for necessary shifts when there is a call-out, emergency, or PTO.
- Train and supervise front-office staff.
- Ensure beginning- and end-of-day checklists are completed and signed daily.
- Conduct weekly meetings with fellow patient coordinators.
- Provide weekly feedback to the General Manager on employee progress and retraining needs.
- Oversee timely and accurate completion of front-office scheduling tasks, cancellations, confirmations, and superbill entry.
- Notify, document, and advise the General Manager about personnel and patient complaints or issues.
- Maintain a neat and orderly work area throughout the office.
- Maintain office equipment and supply inventory and follow the biweekly ordering protocol.
- Oversee creation of new medical records and collection of insurance cards, referrals, and demographic information.
- Ensure staff enter data correctly into the system.
- Maintain confidentiality of patient and employee information.
- Understand and enforce CLIA, OSHA, and HIPAA regulations.
- Audit patient coordinator checklists and ensure closing duties are performed correctly.
- Ensure cash deposits are secured in the appropriate location.
- Maintain thorough knowledge of all procedures performed at the offices.
- Perform other duties assigned by a supervisor as needed.
Benefits
- Medical coverage, including virtual care, for full-time employees working 30 or more hours per week, beginning on the first of the month after hire.
- HSA/FSA for eligible full-time employees.
- Dental and vision coverage beginning on the first of the month after hire.
- 401(k) after 30 days of employment.
- Company-sponsored short-term disability for employees outside California.
- Pre-tax savings for public transit commuters.
- An additional personal holiday for the employee’s birthday.
- Employee discounts on Schweiger skin-care products and cosmetic services.
- Positive work environment with tools to do the job and grow.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
