Lead Patient Coordinator (Full Time)
About The Position
The Lead Patient Coordinator is a full-time role at Schweiger’s Long Beach office. The position assists the General Manager in supervising front-office duties and staff, promoting a professional and welcoming atmosphere for patients and colleagues. It requires weekday availability and rotating Saturdays within the office’s operating hours of 7:00 a.m. to 7:30 p.m., with flexibility to help cover shifts in a team environment. Previous healthcare experience is preferred. The Lead Patient Coordinator trains and supervises front-office staff, oversees scheduling and patient-record processes, supports daily office operations, and helps ensure compliance with CLIA, OSHA, and HIPAA regulations. The role also includes maintaining office equipment and supplies, addressing personnel and patient concerns with the General Manager, and carrying out other duties as assigned. Schweiger describes a positive work environment and offers eligible full-time employees medical coverage (including virtual care), HSA/FSA, dental and vision coverage beginning the first of the month after hire, 401(k) after 30 days, company-sponsored short-term disability for employees outside California, pre-tax public transit savings, and an additional personal holiday for the employee’s birthday. Employees also receive discounts on Schweiger skin care products and cosmetic services. The hourly pay range is $21.50–$27.
Requirements
- Strong computer skills and familiarity with Microsoft Word, Excel, and Outlook.
- Strong communication, interpersonal, and organizational skills.
- Excellent patient-relations and customer-service skills.
- Professional, reliable, and dedicated work approach.
- Strong critical-thinking and problem-resolution skills, with the ability to multitask effectively.
- Availability to work weekdays and weekends; the schedule includes rotating Saturdays and requires flexibility to help cover shifts.
Nice To Haves
- Two to three years of experience in a dermatology or medical environment.
- Experience using EMR software and patient scheduling systems.
- Previous experience working in a dermatology or medical environment.
Responsibilities
- Promote a professional and welcoming atmosphere that supports quality service and care for patients, providers, Patient Coordinators, and Medical Assistants.
- Lead by example, maintain an office presence, and demonstrate the highest level of professionalism.
- Assist the General Manager in finding coverage for shifts affected by call-outs, emergencies, or PTO.
- Train and supervise front-office staff; ensure beginning- and end-of-day checklists are completed and signed daily; conduct weekly meetings with Patient Coordinators; and provide weekly employee feedback to the General Manager, including identifying retraining needs.
- Oversee timely and accurate front-office scheduling, cancellations, confirmations, and superbill entry.
- Notify, document, and advise the General Manager about personnel and patient complaints or issues.
- Maintain a neat and orderly work area throughout the office.
- Maintain office equipment and supply inventory and follow the bi-weekly ordering protocol.
- Oversee creation of new medical records and collection of insurance cards, referrals, and demographic information; ensure staff enter data correctly into the system.
- Maintain confidentiality of patient and employee information.
- Understand and enforce CLIA, OSHA, and HIPAA regulations.
- Audit Patient Coordinator checklists, ensure closing duties are performed correctly, and oversee secure storage of cash deposits.
- Maintain thorough knowledge of all procedures performed at the offices.
- Perform other duties as assigned by a supervisor as needed.
Benefits
- Medical coverage, including virtual care, for eligible full-time employees, beginning the first of the month after hire.
- HSA/FSA for eligible full-time employees.
- Dental and vision coverage for eligible full-time employees, beginning the first of the month after hire.
- 401(k) after 30 days of employment.
- Company-sponsored short-term disability for non-California employees.
- Pre-tax savings for public transit commuters.
- An additional personal holiday for the employee’s birthday.
- Employee discounts on Schweiger skin care products and cosmetic services.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
