Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health•Tampa, FL

11d

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator to be responsible for its Carrollwood office. The role supports physicians in delivering comprehensive health services in a clinic setting and leads the clinic’s clinical and administrative work. The successful candidate will be a flexible problem solver and collaborative team player who takes ownership of patient care and clinic success. Podiatry or orthopedic understanding is considered ideal. The Lead Patient Care Coordinator performs all responsibilities of a Patient Care Coordinator and oversees clinic staffing, team leadership, clinic performance, patient engagement, scheduling, audits, and patient experience. The position works collaboratively with the Regional Manager, broader care team, other Clinic Leads, and regional leadership. Travel to nearby clinics may be required to provide support. The role includes desk and computer work as well as direct interaction with patients, facility staff, and physicians. Work takes place in a healthcare facility with controlled air temperature and moderate noise. The position may involve extended periods of standing and lifting more than 5 pounds. Compensation is commensurate with similar regional positions and based on prior training and experience.

Requirements

Previous experience as a Patient Care Coordinator.
Excellent computer skills and strong knowledge of medical terminology.
Previous experience working with an EMR.
Effective communication skills, including excellent grammar and interpersonal skills.
Exceptional customer service orientation and an empathetic, compassionate, and professional demeanor in each interaction.
Demonstrated experience as a motivated and dedicated team leader, with a stable work history.
Reliable transportation.
Ability to pass a background check and drug test.

Nice To Haves

Podiatry or orthopedic clinic experience.
Experience with athenahealth EMR.

Responsibilities

Perform all responsibilities outlined for the Patient Care Coordinator role.
Maintain a deep understanding of Upperline’s comprehensive care program, Upperline Plus, and lead patient enrollment and engagement efforts in collaboration with the broader care team.
Provide daily clinic coverage and coordinate with other Clinic Leads in the market to staff clinics appropriately.
Recruit and hire non-provider clinical staff; manage performance, employee and doctor experience, onboarding, and efforts to minimize turnover.
Be accountable for clinical, operational, and financial clinic key performance indicators in collaboration with the Regional Manager.
Facilitate daily huddles with all clinic team members.
Oversee clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Maintain a positive clinic culture and build trust and respect within the team.
Assist regional leadership with implementing and maintaining corporate initiatives and objectives in the clinic.
Perform monthly audits of clinic operations and EMR documentation.
Be accountable for the clinic patient experience, measured by net promoter score.
Maintain clinic and equipment licensure.
Travel to surrounding area clinics to provide support when needed.
Make timely, high-quality decisions.