Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health•Lutherville Timonium, MD

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator to be responsible for its Lutherville office. The role assists physicians in delivering comprehensive health services in a clinic setting and leads the clinic through clinical and administrative tasks. The coordinator is expected to be a flexible problem solver and collaborative team player who takes ownership of patient care and clinic success. Podiatry or orthopedic understanding is considered ideal. The position includes responsibility for patient enrollment and engagement in Upperline’s comprehensive care program, Upperline Plus; clinic staffing and daily operations; clinical, operational, and financial performance; patient experience; and implementation of corporate initiatives. The coordinator may travel to nearby clinics to provide support. Compensation is commensurate with similar regional positions and based on prior training and experience.

Requirements

Previous experience as a Patient Care Coordinator.
Excellent computer skills and strong knowledge of medical terminology.
Previous experience working with an EMR.
Effective communication skills, excellent grammar, and strong interpersonal skills.
Excellent customer service orientation, with an empathetic, compassionate, and professional demeanor in each interaction.
Demonstrated experience as a motivated and dedicated team leader, with a stable work history.
Reliable transportation.
Ability to pass a background check and drug test.

Nice To Haves

Podiatry or orthopedic clinic experience.
Experience with athenahealth EMR.

Responsibilities

Perform all responsibilities outlined for the Patient Care Coordinator role.
Understand Upperline’s comprehensive care program, Upperline Plus, and lead patient enrollment and engagement in collaboration with the broader care team.
Ensure daily clinic coverage and coordinate with other Clinic Leads in the market to staff clinics appropriately.
Partner with the Regional Manager to manage clinic clinical, operational, and financial key performance indicators.
Facilitate daily huddles with all clinic team members.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Maintain a positive clinic culture and build trust and respect within the team.
Assist regional leadership with implementing and maintaining corporate initiatives and objectives in the clinic.
Conduct monthly audits of clinic operations and EMR documentation.
Manage the clinic patient experience as measured by net promoter score.
Maintain clinic and equipment licensure.
Travel to surrounding-area clinics to provide support when needed.
Make timely, high-quality decisions.