Lead Patient Access Representative Full-time, Day (Kailua)

Adventist Health•Kailua-Kona, HI

3d•$22 - $29•Onsite

About The Position

Adventist Health Castle is seeking a full-time, day-shift Lead Patient Access Representative for an onsite role in Kailua, Hawaii. The position coordinates the day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, payment collection, and related functions. The lead is responsible for communication systems within departments and provides staff guidance within established work-area practices and policies. Assignments may be considerably difficult and require judgment to resolve issues or make recommendations. The role involves sensitive and confidential information and may require interpreting policies and procedures to guide its use. Adventist Health is a faith-based, nonprofit, integrated health system serving communities on the West Coast and in Hawaii. The organization reports more than 440 sites of care, including 27 acute care facilities, and a team of more than 38,000 employees, physicians, Medical Staff, and volunteers. Associates are required to receive applicable required vaccinations as a condition of employment and annually thereafter; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education, GED, or equivalent is preferred.
Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.
Five years of relevant experience is preferred.

Responsibilities

Coordinate day-to-day patient and outpatient access services, including pre-registration, registration, admissions, and payment collection.
Assume responsibility for communication systems within departments.
Provide guidance to staff within established work-area practices and policies.
Use judgment to resolve difficult issues or make recommendations.
Maintain confidentiality of information related to medical staff, patients, employees, and other appropriate matters, with attention to HIPAA compliance.
Provide peers with feedback on account errors or omissions so deficiencies can be remedied while the patient is still present.
Review AETS reports and correct errors.
Work with the Quality/Education group as needed to track accuracy trends and training needs.
Interact positively with departments to resolve issues and develop and maintain positive intra-departmental and inter-departmental working relationships.
Follow organizational and department-defined policies and procedures.
Perform other job-related duties as assigned.