Lead Patient Access Representative (Full-time, Day Shift)

Adventist Health • Bakersfield, CA

9d • $25 - $32

About The Position

Coordinates the day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments and provides guidance to staff within the latitude of established work areas and policies. Handles considerably difficult assignments requiring judgment to resolve issues or make recommendations. Works with sensitive and confidential information, often interpreting policies and procedures to guide its use.

Requirements

• High school education/GED or equivalent preferred.
• Associate’s/technical degree or equivalent combination of education and related experience preferred.
• Five years of relevant experience preferred.

Responsibilities

• Coordinate day-to-day patient and outpatient access services, including pre-registration, registration, admissions, and payment collection.
• Manage communication systems within departments and guide staff within established work areas and policies.
• Maintain confidentiality of information related to medical staff, patients, employees, and others, with close attention to HIPAA compliance.
• Provide peers feedback when account errors or omissions are found so deficiencies can be remedied while the patient is present.
• Review AETS reports and correct errors.
• Work with the Quality/Education group as needed to track and trend accuracy and training needs.
• Interact positively with all departments to resolve issues and develop and maintain positive working relationships within and between departments.
• Follow organizational and department-defined policies and procedures.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED