Lead Patient Access Representative (Full-time, Day Shift)

Adventist Health•Bakersfield, CA

9d•Onsite

About The Position

Adventist Health Bakersfield is a 254-bed acute care hospital with 20 primary and specialty care medical offices. The Lead Patient Access Representative coordinates the day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, payment collection, and related functions. The role also assumes responsibility for department communication systems and provides guidance to staff within established work areas and policies. Assignments may be considerably difficult and require judgment to resolve issues or make recommendations. The position involves sensitive and confidential information and interpretation of policies and procedures to guide its use. The role maintains confidentiality of medical staff, patient, employee, and other appropriate information, with particular attention to HIPAA compliance. It provides feedback to peers about account errors or omissions so deficiencies can be corrected while the patient is still present, reviews AETS reports and corrects errors, and works with the Quality/Education group as needed to track accuracy and training needs. The representative collaborates positively with other departments, follows organizational and department policies and procedures, and performs other job-related duties as assigned. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education/GED or equivalent preferred.
Associate’s/technical degree or an equivalent combination of education and related experience preferred.
Five years of relevant experience preferred.
Receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education/GED or equivalent.
Associate’s/technical degree or an equivalent combination of education and related experience.
Five years of relevant experience.

Responsibilities

Coordinate day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, and payment collection.
Assume responsibility for communication systems within departments.
Provide guidance to staff within established work areas and policies.
Use judgment to resolve difficult issues or make recommendations.
Maintain confidentiality of information concerning medical staff, patients, employees, and other appropriate matters, with attention to HIPAA compliance.
Provide peers feedback about account errors or omissions so deficiencies can be remedied while the patient is still present.
Review AETS reports and correct errors.
Work with the Quality/Education group as needed to track accuracy and identify training needs.
Interact positively with all departments to resolve issues and maintain positive working relationships within and between departments.
Follow organizational and department-defined policies and procedures.
Perform other job-related duties as assigned.